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Service Advisor/Writer - Full Time

Company

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord
Address , Concord, 28027, Nc
Employment type FULL_TIME
Salary
Expires 2023-07-10
Posted at 11 months ago
Job Description
Hendrick Chrysler Dodge Jeep Ram FIAT of Concord
Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Service Advisor Career Opportunity with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S., voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"
  • Full Time Automotive Service Advisor at Hendrick Chrysler Dodge Jeep Ram FIAT- Driving an integral role in the customer experience, responsible for greeting customers, determining vehicle repairs and relevant costs, selling and scheduling services to be performed.
Core Values:
  • Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
  • Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
  • Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
  • Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
  • Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
  • Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
  • Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Take Advantage of Our Cutting Edge Benefits Package:
  • Paid Time-Off up to 3 weeks Vacation
  • The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
  • Internal Career Paths & Growth Opportunities
  • 401(k) Retirement Plan with Company Match
  • NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
  • Employee Discounts
  • Dental, Vision, Life Insurance
  • Paid Company and Manufacturer Training
  • Clean State of the art facilities
  • College Scholarship Program
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
  • Relocation Assistance
  • Rewarding Performance Based Pay Plans & Bonuses
  • Top Notch Climate Controlled Shops & Equipment
  • Employer Paid Healthcare & Prescription Coverage
  • Education Tuition Reimbursements
  • Holiday and Sick Pay
Pre-Qualifications:
  • High School Diploma or equivalent.
  • Satisfactory work experience in Automotive setting.
  • Valid Driver's License.
Environment/Physical Demands:
  • May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Responsibilities may include conducting road tests on customer vehicles, inspection of customer vehicles, and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers and employees from various departments in the dealership.
What Our Service Advisors Do:
  • Meets dealership’s standards for repair and order production.
  • Works with customer and technician to identify required maintenance.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Other duties as assigned.
  • Offers additional services and repairs to customers.
  • Advises customers on necessary and recommended services.
  • Maintains an organized, clean and safe work area.
  • Estimates cost of mechanical, electrical, or other repairs.
  • Maintains CSI at or above Company standards
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Schedules appointments with customer.
  • Complies with Company policies and procedures
  • Enters itemized estimate on service order and explains estimate to customer.
Apply Now:
  • Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.