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Automotive Service Manager Jobs

Company

AutoNation Inc
Address , Corpus Christi
Employment type FULL_TIME
Salary
Expires 2023-09-17
Posted at 8 months ago
Job Description
Overview:
Position Overview
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Ensure that all the necessary shop equipment is in proper working condition
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Quality check completed jobs
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Ensure that proper service sales techniques are being used
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Direct and schedule the activates of all department associates
  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Maintain reporting systems required by general manager, company and manufacturer
  • Collect accounts receivable for service work
  • Monitor staffing levels, compensation levels and department turnover
  • Report to management any circumstances that compromise the integrity of the dealership
What are the requirements for this job?
  • Demonstrated customer service skills
  • Ability to drive manual transmission vehicles
  • High School diploma or equivalent
  • Must have a valid driver’s license
  • Two plus years of supervisory experience
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)
  • Proficient knowledge of dealership computer systems
  • Excellent verbal and written communication and interpersonal skills
  • Three to Five years of experience in an auto repair facility