Service Writer Jobs

As a Service Writer at United Rentals, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

Your strong work ethic, reliability and positive attitude will make you an asset to our branch and entire organization. If you would enjoy the chance to make your mark with the world’s largest equipment rental provider, consider a future with United Rentals. You will be supported by a strong management team that will help you achieve your goals. Excellence in this challenging and rewarding position paves the way for advancement opportunities.

Additional duties include the following:

• Handle equipment maintenance related issues with a high sense of urgency
• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
• Keep Management informed of customer concerns
• Ensure that all tasks eligible for warranty are created and submitted for warranty
• Work Order Completions, such as opening and closing work orders with accurate information
• Ensure all service-related invoices are properly coded within the correct General Ledger
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
• Other duties assigned as needed
• Monitor warranty reporting to ensure that all claims are properly brought to closure

Job Requirements:

• Attention to detail
• Valid driver's license with acceptable driving record
• 1 – 2 years experience in a shop or service environment
• High School diploma or equivalent
• Basic computer skills
• Superior customer service, teamwork and verbal/written communication skills
• High sense of urgency with respect to customer service
• Ability to multi-task in a busy environment