Hospitality Front Office (Hotel/Campground/Camp Gate) - Ages 18+

Job Details

Description

JOB STATEMENT

Responsible for check- in processes in a timely and efficient manner at our Camp Gate, Hotel Front Desk, or Camping Office. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner.

MISSION

To ensure 100% of a Guest’s expectations are met before arrival.

Friendly; Accurate; Efficient; Knowledgeable

Essential Functions

• Make Supervisor aware of problems you experienced throughout the day
• Answer all questions from the guest in accordance with standards of proper etiquette.
• Inform management of any guest or system related complaints or problems.
• Communication
• Be consistent in giving out accurate information.

JOB SPECIFICATIONS

• Perform duties and run reports as outlined in the ATD (Attention to Detail).
• Professional Appearance and Image
• Perform any duties requested by a Manager, Director, Supervisor or Lead.
• Self-Starter, Motivated, Confident, Optimistic
• Answer a guest question to the best of your ability. Get help if you do not know the answer.
• Guest Advocate, Hospitality focus
• Problem Solver
• Always be polite when dealing with a guest.
• Keep the front office areas fully stocked at all times.
• Team Player
• Ensure guest comfort and satisfaction.
• The guest comes FIRST! Drop what you are doing to help a guest.
• Be Knowledgeable
• Computer skills and knowledge (Microsoft Office – Word/Excel, ability to type, etc.)
• Must be able to lift 30 pounds.
• Keep all guest facing areas and desks clean and presentable
• Cleaning Duties
• Be READY
• Know our product; Accommodation Types, Amusement Park, and Water Park
• Be PUNCTUAL in reporting to work
• Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies
• Take out all of the garbage daily.
• Self-Disciplined, Detail oriented
• Personal hygiene is required
• Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG
• Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements.
• Promptly and effectively deal with guest complaints and requests.
• Guest Service
• Excellent Communicator
• Never use foul language while at work.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires occasional lifts and carries up to 40 pounds
• Must be able to work outdoors at various times throughout the year
• Requires occasional kneeling and bending
• Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech
• Must be able to sit and/stand/or walk for long periods of time throughout the day
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate.
• Requires occasional walking, reaching above shoulder, pushing and pulling
• Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck

EQUAL OPPORTUNITY EMPLOYER

DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE

Other Functions

Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.