Front Office Manager Jobs

Are you someone that has an eye for detail and delivers first class service? We are currently looking for a Front Office Manager that has strong guest service skills and is passionate about hospitality that can manage a busy front office. You will manage all aspects of the department including but not limited to guest relations, reservation management, staffing, training, and payroll in accordance with hotel policies and procedures. The Front Office Manager acts as Manager on Duty when assigned.

Duties And Responsibilities

• Informs all front office staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• Schedule personnel within budget guidelines to assure adequate staffing
• Must be able to travel to attend workshops, tradeshows, conventions, etc. must be able to work nights, weekends and holidays
• Responsible for department payroll administration
• Perform other duties as assigned
• Maintains a professional and high-quality service-oriented environment
• Recruit, hire, train counsel and provide comprehensive training of front office staff
• Works closely with maintenance department to ensure proper key controls
• Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections
• Participate in department expense and labor budgeting preparation
• Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
• Acts as Manager on Duty for the hotel, using problem solving skills to take care of complaints, disturbances, special requests and any other issues that may arise
• Works closely with the housekeeping department to improve guest services and foster cross departmental communication
• Conduct all department performance appraisals
• Manages and monitors activities of all employees in the Front Office department, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed

Education/Experience

• A minimum of 2 years- experience in team management or supervisory experience. Hotel level front office experience is preferred.
• High School Diploma or GED equivalent.

Knowledge, Skills And Abilities

• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Systems experience within the IHG brands is preferred
• Excellent communication and presentations skills required
• Must possess strong computer skills
• Exceptional guest service skills required

All Exempt Managers Will Receive The Following

• 401K Retirement Program with a Company match
• Employee Referral Program - up to $225.00 per referral
• Paid Time Off – Holiday, Vacation and Sick Days
• Long Term Disability
• Voluntary Short-Term Disability Insurance
• IHG and Turf Hotel Employee Room Night Discounts
• Competitive Pay
• Great Benefits including Medical and Dental Insurance