Front Office Manager Jobs

Front Office Manager - The Fifth Avenue Hotel, A Flâneur Member

Job Summary

Flâneur Hospitality’s flagship property, The Fifth Avenue Hotel, is seeking a Front Office Manager to form a part of its leadership team. The Front Office Manager will oversee all areas throughout front office operations, possess a background in developing strategic and tactical initiatives to maximize guest satisfaction, employee engagement and revenue potential.

As an ambassador of The Fifth Avenue Hotel, The Front Office Manager will embody our values: Curiosity - Authenticity - Creativity - Passion - Inclusion – Harmony

Core Work Activities

• Remain highly aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review capital budget items as required.
• Supervise all guest services department managers.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Perform other duties as requested by management.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Establish and maintain meaningful external and internal relationships.
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
• Maintain knowledge of room availability and rates and suggestively sells.
• Keep front office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with hotel standards and consistent with our core values.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Desired Qualifications

• 5 years of progressive experience in Luxury hotel front office management.
• Bachelor’s degree preferred.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.