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Hotel Front Desk Associate/Night Auditor
Company | Thind Management |
Address | Seneca Falls, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-26 |
Posted at | 10 months ago |
Introduction
- Handle emergencies and report incidents to the appropriate authorities
- Handle incoming reservations through phone calls, emails, or online booking systems
- Follow hotel procedures for guest safety, including verifying identification, monitoring guest access, and maintaining a secure and clean front desk area
- Communicate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction or to resolve issues promptly
- Maintain accurate guest records, including personal information and payment details
- Assist guests in making new reservations, modifying existing ones, or cancelling bookings
- Address guest inquiries, concerns, and special requests promptly and courteously
- Must follow company dress code and always be presentable
- Ability to learn and use online systems
- Communicate effectively with team members to ensure a seamless operation
- Ensure all areas around front desk area are clean and presentable for guest’s first impression
- Greet guests immediately with a warm, friendly, and sincere acknowledgement
- Provide customer service to guests by verifying their reservation details, checking-in guest into assigned room, providing them with rooms keys and ensuring proper payment and billing information is collected
- Update and maintain the front desk logbook, shift reports, and other relevant documents or communication platforms used by the hotel
- Provide information about hotel facilities, services, activities, amenities, local attractions, and any other relevant information
- Handle cash transactions and maintain a balanced cash drawer
- Assist guests with luggage, transportation arrangements, and other requests
- Ability to work efficiently and independently in a fast-paced environment
- Strong problem-solving abilities and the ability to handle guest complaints
- High school diploma or equivalent; additional education in hospitality or related field is a plus
- Excellent communication skills and interpersonal skills required
- Previous experience in customer service or hotel industry preferred
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