Help Desk Support Jobs

Our client, a well-known fashion company, is looking for Help Desk Support in a 6 month contract position! Please note that this role be fully on-site in their Groveport location and the shifts will be from 3PM to 12 AM.
Responsibilities:

• Provide first level support for all end-users.
• Write concise, informative tickets.
• Escalate calls when appropriate.
• Follow up on all tickets in a timely manner and follow through to resolution.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.

Qualifications:

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• The ability to multi-task, prioritize and work under pressure are required.
• Excellent customer service, verbal and written communication skills are a must.
• Prior customer service, call center or help desk experience is required.
• Must be willing to work flexible hours when appropriate.

If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn.
Opportunity Awaits.