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It Help Desk Tech 1 Jobs

Help Desk Supervisor 1 - Education
By Public Consulting Group At United States
Develop excellent working knowledge of applications required to fulfill job responsibilities
Maintain effective working relationships with stakeholders including program management staff and client sponsors.
Able to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Required Education and Work Experience
Provide Help Desk agents with guidance and training based on experience handling progressively complex questions and situations
Manage support ticket resolution times and SLAs
It Service Desk Tech
By Trulieve At ,
Effective time-management skills and ability to multi-task
Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications
Assists in the management and tracking of all digital assets.
Assists in the management of all existing and legacy applications
Works with the IT Service Desk Manager to provide a seamless customer experience
Work with vendor engineers, project managers and support techs to solve application related issues.
Doas Help Desk Analyst 1 (712632)
By NITELINES USA, INC At , Atlanta $22 an hour
Confer with staff, users, and management to establish requirements for new systems or modifications.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
H.i.s. Help Desk Tech.
By Oroville Hospital At , Oroville, 95966 $25.83 - $34.71 an hour
Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
Knowledge and experience of customer service practices
Inform management of recurring problems
Working knowledge of Windows operating system environments
Related experience and training in troubleshooting and providing help desk support
It Tech Associate 1 - Biomed
By UVA Medical Center At , Charlottesville, 22908 $21.52 - $33.36 an hour
In addition to the above job responsibilities, other duties may be assigned.
Analyzes medical device performance through the completion of preventive maintenance (PM).
Performs calibration of sophisticated medical devices using various test equipment and through the design of patient simulators
Completes repairs on minor to complex medical equipment.
Maintains UVA medical equipment inventory system.
Complies with all safety rules codes practices and policies.
It Help Desk Technician Level 1/2
By Surefox At , Sunnyvale $34.55 an hour
Must have at least 1 year of experience serving in Helpdesk roles or equivalent
Possess excellent customer service skills and maintain a professional appearance and demeanor
Must have CompTIA A+ certification or higher
Demonstrated computer skills, including proficiency with Microsoft Office, Google Platforms
Assist Surefox employees with troubleshooting and employing solutions to all technical challenges spanning computer systems, hardware, and software
Assist other Help Desk Technicians with their efforts as needed
Help Desk Tech I
By Piedmont Virginia Community College At , $16.54 an hour
Documentation of efforts through the ticketing and inventory management systems.
Demonstrated experience working in a higher education environment.
Must be available to work on an as needed basis to fulfill helpdesk coverage requirements.
Demonstrated experience providing high-quality Customer Service.
Demonstrated experience in the use and configuration of computing devices (Laptops, tablets, cell phones, etc.
Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.
It Support Tech 1 - Ob/Gyn
By University of New Mexico At , Albuquerque, 87106 $17.56 - $22.89 an hour
Provide Technical Support: Offer assistance and resolve issues related to software applications, hardware systems, and network problems for department users.
Inventory Tracking: Coordinate inventory levels of equipment and materials, performing data entry and maintaining records in FAMIS and other systems.
Specialty licensure/certification may be required, as specified by the department.
Previous experience in IT support or a related role is an advantage.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities to provide effective technical assistance and training.
Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Help Desk (Level 1) Jobs
By Jobot At Columbus, OH, United States
Proficiency in Service Now or equivalent IT service management (ITSM) tools.
Conduct remote troubleshooting and provide clear instructions.
Document technical knowledge in the form of notes and manuals.
Minimum of 2 years of experience in a help desk or IT support role.
Experience in supporting Microsoft Teams and other collaboration tools.
Strong knowledge of computers and how to troubleshoot hardware and software issues on desktops and laptops.
Help Desk Level 1 Jobs
By Simnet Inc. At North Ontario, CA, United States
1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus
Commit to continuous education, certification, and self-improvement
Provide first level support and problem resolution for incoming calls received via telephone and email through remote and onsite support
Complete daily operational documentation in client knowledge base
Remote in to assist clients with support tools such as N-able and TeamViewer
Excellent written skills to document clear concise notes/documentation for client or internal use
Support Tech 1 - Service Desk
By Asante At Medford, OR, United States
1 year in an IT or IS environment, or equivalent combination of education and/or experience, is required
Associates degree in a related field, or the equivalent in education and experience, is required
Preferred Certifications: A+, MCP, HDI CSS, or HDI SCI
Preferred Certifications: A+, MCP, HDI CSR, or HDI SCA, Network+, MCDST, A+, MCP, Network +, or other computer-related certifications
Comprehensive benefits including medical, dental, vision, and wellness
Associate degree in a related field preferred
It Help Desk Tier 1
By Leppo, Inc. At Kent, OH, United States
Excellent organizational and time management skills
Project Management experience a plus
Management of GPS system and in-house systems.
Assist in the implementation of telecommunications systems, including VOIP, cell phones and mailbox management, etc.
Provide remote and onsite help desk and other related support while demonstrating excellent customer service skills.
Actively seeks work and communicates availability to management.
Help Desk / Field Tech
By SundogIT, Inc. At DeKalb, IL, United States
Configure file, print and remote access services
Experience required with Windows desktop operating systems
Experience with routers and firewalls
Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
Working Knowledge of Wireless Technologies
Minimum 1 year experience – Cisco Switching, VLAN, Routing, Firewalling Support
It Help Desk Tech (Remote)
By SHOSHIN TECHNOLOGIES, INC. At United States
Remote work and all the equipment you’ll need to be effective
Comprehensive benefits including health insurance, retirement, PTO, and your birthday off from work!
Use a ticketing system to manage client issues and accurate documentation
Microsoft stack experience preferred (O365, Exchange Online, SharePoint Online, Intune, Azure AD, Teams, as well as Windows Server)
Strong positive mentality, problem-solving, communication, and teamwork skills
Guaranteed salary 40-50K with opportunities for bonuses
Tech Help Desk Jobs
By Rang Technologies Inc At United States
12. Learning Management System Experience Beneficial.
14. Adherence to schedules (published in the Workforce Management application).
11. Experience at Institutions of Higher Education Beneficial.
Pay Rate: $15/hr. (W2 Without Benefits)
3. Relying on resources as trained (knowledge base, websites, support channels).
3. Strong Active Listening Skills.
Help Desk It Support Tech/Admin
By Computer Staff At , Bedford, Tx $18 - $26 an hour
Dealing with phone calls and communication with users needed support, use remote control service app to access user machines.
Working from support tickets in a helpdesk environment.
Windows 10 Pro in an Office 365 and Active Directory environment (Azure AD a plus)
PC support for upgrades, repairs, printer drivers & issues
Basic troubleshooting for Android or iOS phone end-user issues (Outlook, Settings, Configs).
Office 365, Windows, OneDrive, Active Directory
Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills
Help Desk Analyst (Level 1)
By Powersolv, Inc. At United States
Develop and maintain Knowledge Articles
Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus.
Answer, validate and triage incoming phone-in Incidents and Requests from Internal employees.
Process, validate and triage email submitted Incidents and Request from Internal employees.
Review and validate ticket information on self-service ticket submissions routed to the Help Desk
Route and escalate tickets to appropriate support teams.
It Assistant: Level 1 (Temporary To Permanent) - It Technical And Help Desk Specialist, Evenings & W
By The City University of New York At New York, NY, United States
Additional experience and/or education that can be met by ONE of the following:
A minimum of six months of full-time experience in a computer or technology-related position.
High School Diploma, G.E.D., or equivalent

Are you a tech-savvy problem solver looking to make a difference? We are looking for an experienced IT Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, resolving customer inquiries, and providing technical advice. If you have a passion for technology and a commitment to customer service, we want to hear from you!

Overview It Help Desk Tech 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description It Help Desk Tech 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They must have excellent customer service skills and be able to work in a fast-paced environment. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose computer problems
• Ability to work in a fast-paced environment
• Ability to communicate effectively
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service
• Experience in computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and diagnosing computer problems
• Knowledge of computer networking
Job Experience
• Previous experience in customer service
• Previous experience in computer hardware and software
• Previous experience in troubleshooting and diagnosing computer problems
Job Responsibilities
• Respond to customer inquiries regarding computer hardware and software
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to identify and isolate problems
• Determine and implement solutions to computer problems
• Provide technical assistance and support to customers
• Maintain records of customer inquiries and solutions