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Tier I Help Desk Tech Jobs

Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Specialist I
By Superior Court of California, County of Riverside At , $57,096 - $74,880 a year
A robust benefit plan including medical, dental, vision, disability and life insurance
The Court offers medical and dental plans.
The Court’s offers a vision plan.
EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.
Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024.
About the Riverside Superior Court
H.i.s. Help Desk Tech.
By Oroville Hospital At , Oroville, 95966 $25.83 - $34.71 an hour
Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
Knowledge and experience of customer service practices
Inform management of recurring problems
Working knowledge of Windows operating system environments
Related experience and training in troubleshooting and providing help desk support
Tier I Help Desk Technician
By Iron Bow Technologies At , Herndon, 20171
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
Help Desk Tech I
By Piedmont Virginia Community College At , $16.54 an hour
Documentation of efforts through the ticketing and inventory management systems.
Demonstrated experience working in a higher education environment.
Must be available to work on an as needed basis to fulfill helpdesk coverage requirements.
Demonstrated experience providing high-quality Customer Service.
Demonstrated experience in the use and configuration of computing devices (Laptops, tablets, cell phones, etc.
Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.
Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Tier I Help Desk Analyst
By SecuriGence LLC At Arlington, VA, United States
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Minimum 3 years of Information Technology (IT) experience.
Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
Experience installing and supporting workstation hardware and software.
Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Tier I Help Desk Analyst
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
Kronos Help Desk Tier 2
By TechnoGen, Inc. At United States
Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary
Education and Years of Experience:
Experience working with Kronos Time and Attendance systems
Excellent written, oral communication, listening and telephone skills
Previous Help Desk Tier 2 experience is essential
Location: work from home in Continental U.S., but must work East Coast hours
Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems
Help Desk Tier 1.0 - Pendleton, Or
By Cayuse Holdings At Pendleton, OR, United States
Excellent customer relationship skills with a strong customer focus and an ability to work well in teams or as an individual.
Articulate with effective oral and written communication skills.
Requires federal Secret Clearance in line with facility and/or government contract requirements.
1 year of Service/Help desk or customer service support experience.
Will work as needed to accomplish task and responsibilities.
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation.
Help Desk Specialist I
By COMSO, Inc. At Linthicum Heights, MD, United States
Facilitate infrastructure management, continuous integration, environment configuration and deployment
Strong experience in: Linux system administration, Docker, AWS, C2S, or cloud experience, GitLab pipeline, Ansible pipeline
Support the project’s compliance and security posture
Focus on delivering the automation that enables all the other teams to operate smoothly
ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED
100% company-paid Medical deductible w/ low premiums, Dental, Vision
Help Desk / Field Tech
By SundogIT, Inc. At DeKalb, IL, United States
Configure file, print and remote access services
Experience required with Windows desktop operating systems
Experience with routers and firewalls
Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
Working Knowledge of Wireless Technologies
Minimum 1 year experience – Cisco Switching, VLAN, Routing, Firewalling Support
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.
Tech Help Desk Jobs
By Rang Technologies Inc At United States
12. Learning Management System Experience Beneficial.
14. Adherence to schedules (published in the Workforce Management application).
11. Experience at Institutions of Higher Education Beneficial.
Pay Rate: $15/hr. (W2 Without Benefits)
3. Relying on resources as trained (knowledge base, websites, support channels).
3. Strong Active Listening Skills.
Tier 2 Help Desk Jobs
By GDH At San Antonio, TX, United States
Identify trends in training, performance and knowledge deficiencies and escalate risks and issues to management.
Conduct training sessions as necessary under direction of management.
Relevant technical certifications or relevant MHS Application experience
Serve as a Technical SME for MHS Genesis procedure and support knowledge.
Identify and prepare procedures/articles for knowledge base.
Technically advanced support knowledge in specific MHS applications
Help Desk (Tier 2) Jobs
By Apt At United States
Remotely troubleshoot switch configuration issues
Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
Network and Wireless troubleshooting experience
2+ years of customer service experience
3+ years of technical support experience
Strong written and oral communication skills
Help Desk Agent I
By West Tennessee Healthcare At , Jackson, 38301, Tn
Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
Performs related responsibilities as required or directed.
Associate’s degree or Vocational/Technical School certification preferred.
Conduct preventative maintenance rounds taking responsibility for assigned areas.
Assist with onboarding of new users.
Tier I Help Desk Tech
By Iron Bow Technologies At Chantilly, VA, United States
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1 st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
Tier 2 Help Desk Engineer
By HireRising At Denver, CO, United States
Experience using a ticket management system to document and track work required (i.e. ServiceNow, Easy Vista, Track It, etc.)
Participant actively in a culture of respect, knowledge sharing, and cross-training.
Experience working in a call-center based IT environment preferred
Experience managing workload based on metrics and SLAs preferred
Certifications such as A+, MCITP, MCSA, MCSE, CCNA, Network+, etc. are a strong plus
ITIL Foundations Certification is a strong plus

Are you looking for an exciting new opportunity to use your technical skills? We are looking for a Tier I Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have excellent customer service skills, this is the perfect job for you!

Overview Tier I Help Desk Tech is a customer service position responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I Help Desk Tech is responsible for providing technical support to customers via phone, email, or chat. The Tier I Help Desk Tech is the first point of contact for customers and is responsible for troubleshooting basic technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I Help Desk Tech is expected to provide timely and accurate responses to customer inquiries, maintain customer records, and document customer interactions. Job Skills Required
• Excellent customer service skills
• Knowledge of basic computer hardware and software
• Ability to troubleshoot basic technical issues
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of technical support experience
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Excellent customer service skills
Job Knowledge
• Knowledge of basic computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1-2 years of customer service experience
• 1-2 years of technical support experience
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot basic technical issues
• Provide customer service
• Escalate more complex issues to higher-level technicians
• Provide timely and accurate responses to customer inquiries
• Maintain customer records
• Document customer interactions