Information Systems Help Desk Tech Jobs

Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment

Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail

Knowledge and experience of customer service practices

Inform management of recurring problems

Working knowledge of Windows operating system environments

Related experience and training in troubleshooting and providing help desk support

Experience in application support, monitoring, incident and crisis management, infrastructure support and management, long term performance analysis is highly desired.

1-3 years of experience working as a Systems Administrator, Help Desk Technician, Application Support type background.

Experience in MS Office products is required.

Some technical writing and documentation skills would be highly desired.

Knowledge of Azure and API would be nice to have but not required.

Hybrid role (1-2 days per week onsite, rest remote). Local PA, NJ or DE candidates only.

EDUCATION – High school diploma or equivalent is required.

Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.

Simulates or recreates user problems to resolve operating difficulties.

Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.

Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.

Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.