Helpdesk Support Engineer Jobs

Remote support experience (Microsoft Teams, Zoom, TeamViewer).

Excellent written and verbal communication skills

Intermediate to advanced technical support experience for:

Fundamental knowledge ticketing systems and resolution documentation

Fundamental knowledge of databases (SQL Server or Informix)

Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#

Knowledge, Skills, and/or Abilities Required:

Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care

Typing skills to ensure quick and accurate entry of service request details (45+ WPM)

Proven experience as a Help Desk Technician or other customer service role

Remote access technologies (VPN, dial-up, terminal services)

Relevant certifications (A+, Network+, etc.)

Maintain an accurate record of activities using office tools and Incident Management software.

Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.

Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.

Analytical, problem-solving, and decision-making skills.

Experience in a Customer-Facing Service or Helpdesk role.

Basic to intermediate knowledge of application, database, & operating systems.

We need a candidate with experience in a high call volume environment.

EMR/EHR experience is Good to have.

We are looking for L2 Helpdesk/Service Desk Support Engineer || San Antonio, TX - Onsite

Knowledge of ITSM Cherwell ticketing system

Bachelor’s Degree in Computer Science or Related Field (4 years’ experience in lieu)

Desktop imaging and deployment experience

Image / Deploy Windows 10 workstations

Inventory and audit of department computer & equipment

Highly Motivated, Team Oriented and Process Driven

What can we offer you?

Participate in cross training on various products and platforms to ensure Enrollment metrics are met

Follow established processes and workflows for each department task

A challenging environment where 2 days never look the same

A high performing team and a positive atmosphere where mistakes are welcome as part of the learning

This is us, your new colleagues!

Experience with remote support tools and ticketing systems is advantageous.

Offer guidance and training to end-users on utilizing hardware and software efficiently.

High school diploma or equivalent; a degree or certification in a relevant field is a plus.

Proven experience (X years) working in a helpdesk support role or similar IT support capacity.

Strong technical knowledge of computer hardware, software, operating systems, and network fundamentals.

Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.

Maintain knowledge base of common issues and resolutions

Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role

Strong technical knowledge of computer software and hardware

Excellent written and verbal communication skills

Familiarity with ticketing systems and knowledge bases is a plus

Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner

Experience With SQL Server And Database Management.

Knowledge And Hands-on Experience With Any Programming Languages

Installation, configuration, administration, and deployment.

Proficiency with imaging tools and deployment techniques.

Strong familiarity with Microsoft Deployment Toolkit (MDT).

Job Title: Helpdesk Support Engineer