Operations Specialist - Tier 1 Saas Support

About Us:

triValence is reimagining the B2B healthcare payments and supply chain ecosystem by harnessing the best of health-tech and fintech innovation to build a next-gen healthcare payments platform that connects providers and suppliers while simplifying the healthcare supply chain and payment flows.

Remarkably well-funded, triValence is a Series B early-stage start-up determined to significantly disrupt this problematic area of healthcare with a state-of-the-art, SaaS-based solution.

About The Role

Does the idea of playing a role in the creation of highly scalable software platforms at a health tech start-up sound like your dream job? If so, we’ve got an opportunity with your name written all over it! We are seeking an Operations Support Specialist to join our Product and Operations Team.

This is an entry level position responsible for providing internal and external customer service with a broad range of operational and customer support activities throughout customer onboarding, implementation, and other activities as designated by management. As an Operations Support Specialist, you will aide in a variety of initiatives as required to stand up and operationalize new customers as well as service existing customers. This position reports directly to the Manager of Customer Success.

Primary Responsibilities

• Run reports from a variety of tools or systems and review data inputs/outputs for completeness and correctness
• Participate as a member of project teams, expanding into other roles and acquiring skills outside of current assignments
• Triage and address customer issues promptly and accurately, escalating critical issues as appropriate for solutioning and resolution
• Exchange information between internal and external customers which occasionally requires tact/and or diplomacy
• Ability to perform other duties assigned by management with a high degree of detail and accuracy
• Meet established deadlines and deliver requested information in a timely manner
• Provide general administrative and clerical support related to customer service processes including customer invoice and credit memo data entry; customer document management and managing document accuracy, and other customer related processes as assigned
• Input information accurately from a variety of sources into computer databases or applications to support customer and supplier onboarding activities

Requirements

Experience

• Demonstrating adaptability and flexibility as part of an ever-growing organization
• Bachelor’s degree
• Experience within a start-up a plus
• Experience withing a SaaS based product company is a plus
• 1-3 years of customer-service related and/or customer implementation experience

Skills & Abilities

• Team oriented; you have a desire to win, but win as a team
• A high level of ownership, confidentiality, and attention to detail
• Creative; you love finding creative solutions to challenges
• Energized by a fast-paced, early-stage startup and able to embrace change to drive the organization forward
• Embody the triValence core values
• Curiosity, coachability and competitiveness
• Proven creative problem-solving approach
• Proven interpersonal skills that enable you to collaborate and communicate with individuals at all levels of the organization, internal and external customers
• Strong proficiency: Microsoft Word, Excel, PowerPoint
• Organized self-starter with solid time management skills
• High EQ and business acumen
• The ability to manage multiple tasks and prioritize workload

Perks and Benefits!

• A flexible, home office remote culture, with hybrid options in greater Minneapolis and Savannah areas
• Paid Family Leave for up to 12 weeks and employer-paid ST/LT Disability
• Help build the company you want to work for, and a team you want to work with!
• Optional FSA, HSA, Pet insurance, Disability, Behavioral Health, and more
• 11 Paid Holidays per year
• Benefits available on Day 1: Competitive Medical Dental and Vision insurance that you'd usually see with larger companies, over 6 medical plan options to choose from to suit the needs of you and your family
• Short term incentives: Annual or bi-annual bonus program for eligible positions
• Employer paid life insurance at 1x annual salary up to $250,000
• Long term incentives: Granted shares of equity ownership in the company!
• Educational Development Program: Reimbursement for pre-approved Bachelor's, Master's, PhD studies or career certification courses to help enhance your skills and career growth potential
• Flex (unlimited) PTO

WHY CONSIDER BEING A TRIVALEAN

If you are looking for a career that seeks to challenge an industry for the better and lend your personal creativity, experience and intelligence to group problem solving daily then triValence is a company to consider. This is a place for doers who want to grow their career as the company grows. People who check ego at the door and want to be part of positive and meaningful change in healthcare. It's not just a tagline but rewarding feedback we are already hearing from our earliest clients, which fuels what we do every day.

$55,000-$62,000 based on national competitive pay data since our team can work virtual from anywhere in the continental US. Amount offered within range based on personal experience.

Plus, an annual bonus opportunity of 5%.

This position is also eligible for equity ownership in the company.