Helpdesk Support Representative Jobs

1-3 years of technical support experience in a computer-related area

Knowledge of commonly-used concepts, practices, and procedures in the related field

Working knowledge of related ITIL standards or best practices

Intermediate knowledge of infrastructure support components

Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions

Strong analytical, communication, problem solving, and organizational skills

Knowledge of ITSM Cherwell ticketing system

Bachelor’s Degree in Computer Science or Related Field (4 years’ experience in lieu)

Desktop imaging and deployment experience

Image / Deploy Windows 10 workstations

Inventory and audit of department computer & equipment

Highly Motivated, Team Oriented and Process Driven

What can we offer you?

Participate in cross training on various products and platforms to ensure Enrollment metrics are met

Follow established processes and workflows for each department task

A challenging environment where 2 days never look the same

A high performing team and a positive atmosphere where mistakes are welcome as part of the learning

This is us, your new colleagues!

Experience with remote support tools and ticketing systems is advantageous.

Offer guidance and training to end-users on utilizing hardware and software efficiently.

High school diploma or equivalent; a degree or certification in a relevant field is a plus.

Proven experience (X years) working in a helpdesk support role or similar IT support capacity.

Strong technical knowledge of computer hardware, software, operating systems, and network fundamentals.

Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.

Maintain knowledge base of common issues and resolutions

Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role

Strong technical knowledge of computer software and hardware

Excellent written and verbal communication skills

Familiarity with ticketing systems and knowledge bases is a plus

Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner

Experience With SQL Server And Database Management.

Knowledge And Hands-on Experience With Any Programming Languages

Installation, configuration, administration, and deployment.

Proficiency with imaging tools and deployment techniques.

Strong familiarity with Microsoft Deployment Toolkit (MDT).

Job Title: Helpdesk Support Engineer

Experience with data entry, proofreading, and/or quality assurance.

7+ Years of IT Experience

Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.

Job Title: Desktop Support /Customer Operations Support

Strong attention to detail—can spot errors in spelling, grammar and data entries.

Patience for completing routine tasks.

Solid Problem-Solving Skills - experience with troubleshooting technology issues such as mobile devices, software, computers, printers, etc. is an asset

Proactively communicate the benefits of diagnosing and resolving issues

Provide feedback on Policies and Procedures to continuously improve Customer experience

Maintain product and software knowledge

Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction

Represent Xerox to Customers and Partners in a Friendly, Professional and Ethical manner Qualifications

• IT service management system experience desired (ServiceNow experience a plus)

Summary of Duties and Responsibilities:

• Windows 7 & 10 experience

• Microsoft Office 2013 experience or above

• Knowledge of Laptop/Printer Hardware

• Networking and Wireless skills a plus

Uses automated information systems, knowledge base, and CRM system to analyze situations.

High School diploma/equivalent with minimum 3-4 years experience.

2+ years of help desk/service desk experience.

Provide support for technical software, hardware and basic network problem resolution for role holders within USAccess User Community.

Triage and diagnosis of approximately 170 issue types and guiding users through step-by-step solutions.

Provide expertise to solve issues at first point of contact.