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Helpdesk Service Desk Analyst Jobs

Asd Helpdesk/ Service Desk Supervisor- Remote
By TTEC At , Englewood $46 an hour
Financial and income protection benefits
ASD Helpdesk/ Service desk Supervisor- Remote
Desktop Support Technician - Remote
Visit www. hellottecbenefits. com for more information.
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Service Desk Analyst Jobs
By Loma Linda University Health At , Loma Linda

Shared Services: Information Systems, Service Desk (Full-Time, Day Shift) -

Service Desk Qa Analyst
By Quick Med Claims LLC At , Remote
Certification in IT support or customer service, such as ISTQB, CompTIA A+ or HDI Support Center Analyst.Knowledge, Skills, Abilities
Experience using SaaS Helpdesk software such as Freshdesk, Zendesk, Salesforce, Jira Service Management
Experience using Jira Service Management for managing support requests and tracking customer interactions.
Ability to work collaboratively with remote teams, demonstrating adaptability and strong interpersonal skills.
Experience with remote support tools, such as screen-sharing or remote desktop software.
Minimum of 2 years of experience in software support, troubleshooting, customer service, or a related field
Helpdesk - Service Desk Associate Technician
By TTEC At , Englewood
Experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling], VoIP infrastructures, and H.323, SIP and/or MGCP deployment and support
Experience configuring and troubleshooting Voice Gateways/Gatekeepers, SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Excellent documentation, presentation, and complex problem-solving skills
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Create help tickets for associates in need of technical help via inbound calls, emails and e-service web
Service Desk Analyst Jobs
By AustralianSuper At , New York $38 an hour
Previous experience in Helpdesk IT, ITIL Foundation, with excellent customer service and engagement skills
Relevant experience and/or qualifications in technology
Consult with managers, teams, and third parties to maximise good outcomes.
Experience building equipment for internal use, i.e., laptops, phones, updating access for staff etc.
Excellent Microsoft and Windows experience
We make a difference, delivering outcomes for our millions of members.
Helpdesk Analyst Jobs
By Material At , New York, 10016 $22 - $28 an hour
Detail-oriented and organized, with strong time management skills
Assist with IT asset management, including tracking, inventory, and disposal of hardware and software
Contribute to the development and maintenance of the Self-Service Knowledge Base, creating and updating articles to empower users with self-help resources
Assist in the setup, configuration, and maintenance of new employee workstations, devices, and software, ensuring a smooth onboarding experience
Provide support for remote employees, including VPN setup and troubleshooting
Perform other duties as assigned by the Help Desk Manager, demonstrating flexibility and adaptability in a dynamic work environment
Helpdesk Analyst Jobs
By iShift At Scottsdale, AZ, United States
Perform event diagnosis, incident handling, problem management, and resolution.
Manage End-point processes including PC/Laptop imaging, asset inventory management, end user application installation and support, and shipping/receiving.
Technical Certifications or related experience
Provide remote and in-person support assistance.
Previous IT Help Desk or Technical Support Experience
Functional knowledge of Active Directory, Exchange/Outlook/OWA, Windows 10, Internet Browsers (IE, Edge, Chrome, and Firefox), Dell PC/Laptop hardware, and Printers.
L2 Helpdesk/Service Desk Engineer
By Danta Technologies At San Antonio, TX, United States
We need a candidate with experience in a high call volume environment.
EMR/EHR experience is Good to have.
We are looking for L2 Helpdesk/Service Desk Support Engineer || San Antonio, TX - Onsite
Workspace (Service Desk) Analyst
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Two years of enterprise IT support experience, or a passion for technology as shown by a combination of certifications or schooling.
Pay:$40-35/hr depending on benefits and PTO
You will cover our phone queue during your shift while working on side projects or other tasks between calls.
As our processes mature, you will also respond to chat requests from end-users and do some deskside support.
Our organization is expanding internationally and moving many applications to AWS and Azure, while still supporting over 200 local applications installed.
This isn’t a typical first tier line of work.
Azure Service Desk Analyst
By DMI (Digital Management, LLC) At Virginia, United States
Experience supporting Windows 10 and Azure, Office 365, and Mobile Device Management
Possess strong customer service and communications skills
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Service Desk Analyst Jobs
By Simpson Thacher & Bartlett LLP At New York, NY, United States
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Understand all methods of accessing the Firm’s systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
2 to 4 years of relevant experience required
Basic math skills: addition, subtraction, multiplication, division
Strong attention to detail, analytical and problem solving skills
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Helpdesk Analyst – Remote | 963057 Jobs
By Revel IT At United States
In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
Great Customer Service skills with attention to detail and ability to listen
Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus
Other duties as assigned by the Service Desk Manager.
2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Clinical Service Desk Analyst
By Optimum HIT At United States
Strongly Suggested: 1 to 2 years experience with electronic medical records
Preferred: 2-3 years' experience in the healthcare field in a hospital or medical center clinical setting.
Excellent communication, organization and interpersonal skills.
Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the Epic application hardware and software products.
Utilizes existing client training materials and troubleshooting guides or seeks advice from peers to help resolve issues.
Enters all issues into the client ITSM system and assigns to the appropriate staff when necessary.
Helpdesk Analyst Jobs
By Sprinklr At Texas, United States

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver ...

Service Desk Analyst Jobs
By IntelliX Software Inc At Columbus, OH, United States
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Microsoft O365, ability to type 40+ WPM, excellent time management.
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support.
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
•Manage and report time spent on all work activities.
Helpdesk Analyst Jobs
By NHS Management, LLC At Tuscaloosa, AL, United States

Job Description Helpdesk Analyst to interface with NHS employees to solve IT issues.

Service Desk Analyst Jobs
By DevCare Solutions At Raleigh, NC, United States
- Experience with ServiceNow is preferred.
* HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred*.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
- Ability to organize and follow more complex and/or detailed technical procedures.
Helpdesk Analyst Jobs
By Yoh, A Day & Zimmermann Company At Dallas, TX, United States
2+ years of experience in an IT support or IT Troubleshooting role or equivalent education.
Excellent troubleshooting skills with Windows 10/11 and Microsoft Office.
Excellent communication and interpersonal skills.
End-User Support Analyst (7 a.m. – 4 p.m. shift)
Dallas, TX (City Place area)
Familiarity with smartphone application installation and troubleshooting.
Service Desk Analyst Jobs
By Calibre Talent Group At New Haven, CT, United States
Must have strong organizational, time management and relationship building skills
Problem solving and troubleshooting skills
Strong oral and written communication skills
Must be able to work relatively independently without constant managerial supervision
Demonstrated working knowledge of basic to moderately complex hardware and software products
Remote support tools (i.e., Bomgar)
Service Desk Analyst Jobs
By Wynne Systems At United States
Ticket and workload management using our online ticketing tool
Creation of knowledge base articles
Excellent written and verbal communication skills.
1-3 years of previous Service Desk experience
Business to business support of Wynne Systems products
Replication of bugs within the Wynne System products