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Help Desktop Support Jobs
| Company | Ingrain Systems Inc |
| Address | Columbus, OH, United States |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-07-22 |
| Posted at | 10 months ago |
Job title :Help desktop support
Location :Ohio, US
Experience : 3 -5 y
:
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
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