Desktop/Helpdesk Support Jobs

At Ennuviz, youll deliver mission-critical technology and business solutions to Fortune 500
companies and some of the most recognised brands on the planet. And youll do it with
cutting-edge technologies thanks to our close partnership with the worlds most prominent
vendors.
We are looking to hire a Desktop/Helpdesk Support
Skillsets
:

• Good understanding of Active Directory
• Packaging (e.g. AdminStudio, Orca, InstallShield)
• Must Have :
• SCCM (aka Configuration Manager) – creating applications & packages, creating collections, creating deployments, running reports, creation of queries
• PowerShell
• Understanding of Windows O/S and troubleshooting (e.g. WMI, policies, security updating, etc.)
• Installation and Maintenance of Microsoft Office 365 and 2016

Good to Have

• Other programming/scripting languages
• Active Directory and GPO
• SQL query writing

Technical Expectations

• Basic peripheral troubleshooting (e.g. printers)
• Common software (Microsoft Office 365, Microsoft Office 2016, Adobe Reader/Acrobat, Java)
• Experience supporting Windows workstations
• Operating Systems (Windows 10, Windows 11 is a plus)
• Basic network troubleshooting (Pings, network topologies, supporting remote users)
• Identifying and patching for Vulnerabilities

Experience with basic scripting

• Need ability to read and understand PowerShell scripts and make minor modifications to them
• PowerShell (MUST HAVE)
• Any one of VB, Java, C++, Batch, etc.

Experience with application management

• Installing, packaging, uninstalling

Experience with SCCM

• Troubleshooting failed deployments
• Basic understanding of applications and packages, collections, deployments and reports
• Troubleshooting SCCM client issues and reviewing SCCM client logs

Non-Technical Expectations

• Experience managing, coordinating, or being a lead technician on a technical team
• Good English and communication skills
• Ability to interact with co-workers and customers in a polite, friendly, professional manner at all times
• Good organization and time management skills
• Work hours of 8:00 AM – 5:00 PM EST (some slight variability is fine)
• Generate report of team metrics (e.g. INCs closed per week, Crowdstrike corrections, ad-hoc tasks completed, etc.)

About Ennuviz
Ennuviz offers Digital Transformation solutions to businesses to Streamline, Optimize Operating costs, and Delivering better Customer Experience and Employee Engagement. Our
unique combination of skills, methodologies, frameworks, tools & governance, with well-
proven accelerators and assets backed by our 30 years of technology and industry experience,
help organisations to accomplish transformation goals like Operational excellence, Data-
Centricity & Value of Data, Digital Twin .
At Ennuviz , we are proud to be redefining the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine
opportunity for everyone who works here.