Alumni Help Desk Support Technician Jobs

Exceptional organizing and time-management skills

Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

Manage security options and software in computers and networks to maintain privacy and protection from attacks

Offer timely technical support and teach users how to utilize computers correctly

A+ or other Industry standard certifications

Proven experience as computer technician or similar role

Experience with remote troubleshooting preferred.

Possession of A+ (Remote Technician) and Network+ certification is preferred.

Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.

Work location will be remote work until further notice.

Performs basic troubleshooting and triage of computers via remote computer access and phone.

Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call centre environment

Operational knowledge of helpdesk ticket tracking and configuration management systems

Associate's Degree in a related field and +4 years of experience.

Knowledge of desktop and laptop support

Possess excellent general business knowledge to complete assigned tasks

Excellent written and verbal communication skills

Superior analytical, organizational, and troubleshooting/problem-solving skills

RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.

Basic computer knowledge including Microsoft skills

Previous experience providing customer support helpful, but not necessary

Excellent communication skills with proficiency with English a must.

Global experience – your peers and future friends in 5 countries

First point of contact for customers seeking technical assistance via phone or email

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Familiarity with Remote Control management tools

Strong computer skills, especially with experience on Dell laptops

Very good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience

Perform software installations and updates remotely

3+ years’ experience working in a Service Desk/Help Desk environment

Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.

Minimum of 1-3 years of experience in a help desk role.

Experience managing Windows machines and Citrix, preferred.

Benefits such as Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more!

Primary Responsibilities (include, but are not limited to)

Assist co-workers with software problems

Preferred Education, Experience and Skills:

Strong oral and written communications skills, ensuring that communications are thorough, helpful, and reinforce YAA’s mission.

Alumni Help Desk Support Technician

Association of Yale Alumni - Administration

L34 - Local 34 (Yale Union Group)

2 years from date of hire