Help Desk Support Specialist

Excellent opportunity for an entry level part-time Help Desk Support Specialist!

The YMCA of Central Texas is seeking a community minded, friendly and customer service driven candidate. The ideal candidate will assist with a variety of maintenance, software installation. Provide troubleshooting assistance for computer problems and advise on appropriate action. Will ensure end user workstations and network performance are meeting organization and user requirements and will perform responsibilities in accordance with Association standards, policies and procedures.

This position requires flexibility and availability to ensure that our Association customer needs are met. The successful candidate will work with internal staff in a friendly and professional manner.

Essential functions:

• Handles a wide variety of technical support requests via multiple channels, including phone, email, and remote desktop
• Utilizes excellent customer service skills and exceeds end user expectations
• Records events and problems and their resolution in the ticketing tool
• Serves as the first point of contact for internal employees seeking technical assistance over the phone or via email
• Determines the best solution based on the issue and details provided by the end user
• Supports and maintains user account information including access rights, security and system groups
• Assists IT Director with Maintenance of computer systems, analyzes, and troubleshoots end-user devices, including desktops, laptops, tablets, phones, printers, scanners, copiers, and all associated peripherals

Qualifications:

• Familiarity with multiple operating systems, including Windows 7, 8.1, 10, iOS, and Android
• Takes a solution-oriented approach to challenges
• Capable of prioritizing activities
• High School Diploma or equivalent; prefer some college with an emphasis in information technology or equivalent discipline
• Maintains positive work environment which aligns with YMCA culture and values
• Familiarity with Hardware troubleshooting/repair (PC’s, laptops, printers, etc…)
• Excellent verbal and written communication skills
• Ability to follow pre-established procedures and proactive in recommending improvements to existing procedures

Pay Rate: $16.00 to $18.00/hour

About Us: We are a not-for-profit services Association focusing on mission driven initiatives, with a vision of building strong kids, strong families and strong communities throughout 7 Texas Counties. Our organization is home to the largest school age child care provider in Williamson County as well as health and fitness programs that improve the quality of life for over 45,000 members ranging from preschool through senior citizen.

Thank you for your interest in the YMCA of Central Texas!