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Help Desk Technician Jobs

Company

The Evolvers Group
Address , Remote
Employment type CONTRACTOR
Salary
Expires 2023-06-10
Posted at 1 year ago
Job Description
Title: Help Desk Technician
Location: Remote Contract
Apply Now

Responsibilities

  • Responsible primarily for the processing of incidents recorded by the customer services support center and processing of work requests submitted by customers.
  • Establish and maintain documentation files of computer hardware and software configurations.
  • Responsible for testing, monitoring, troubleshooting, maintenance and technical support of computing systems and the specialized applications that run on those systems. Individual will utilize Microsoft’s System Center Configuration Manager (SCCM) to provide support and automation in this environment.
  • Train users on fundamentals of new operating systems, software applications, Microsoft Office productivity suites, devices and remote accessibility.
  • Provides support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment.

Qualifications

  • Must be able to work well with people and possess strong communication skills as needed to effectively interpret and communicate highly technical information to non-technical and technical users.
  • Microsoft Office or other applications are helpful but not required.
  • Must have strong customer service skills supporting users at all levels throughout the enterprise.
  • Professional certifications in hardware, operating systems
  • Knowledge of practices, principles, standards, and guidelines as related to client technology support.