Healthcare Sales Representative/Medicare Sales (Spanish Mandate) - Remote

• Job Type:Contract

Posted about 17 hours ago

Job Title: Healthcare Sales Representative/Medicare Sales (Spanish mandate)

Location: Remote (NEED to be in IL, TN, PA, FL, TX, MD and/or GA.)

100% Remote

Office based role - Bilingual - Spanish speaking preferred. Sales experience is a must.

Schedule Notes

Training - Monday - Friday, 8:30-5PM LOCAL.

Shift Role - Monday - Friday, 8:30am - 5:00pm LOCAL.

Candidate must not take time off in the first 4 weeks of employment.

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Role Summary:

The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers.  The Scheduler must be comfortable making 100+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.

Responsibilities:

• Take inbound calls daily from members returning the original call
• “Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit
• Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments
• Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel
• Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner
• Place 200+ outbound calls to potential patients daily
• Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached
• Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers.
• Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members
• Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members

ompetencies:

• Learning and Applying Quickly: Learns quickly when facing new problems, experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks
• Customer Focus: Acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect
• Organized: Can orchestrate multiple activities at once to accomplish a goal, arranges information, emails, and other files in a useful manner
• Dealing with Ambiguity: Can effectively cope with change, can  shift gears comfortably, doesn’t have to finish things before moving on
• Problem Solving: Probes all fruitful sources for answers, looks beyond the obvious and doesn’t stop at the first answe

Top 3 Skills:

• Excellence in Customer Service
• Call Center Experience
• Scheduling
• Sales Experience (retail/sales goals)

Qualifications:

• “Self-starter” attitude
• High School Diploma or equivalent
• Inbound call center experience is a plus
• 1 year direct sales experience, over the phone preferred
• Excellent verbal and written communication skills
• Preferred 50 WPM
• Ability to convey information to customers in a warm, clear, concise manner
• Ability to multi-task, prioritize, and manage time effectively
•  1-2 years’ experience of health care related work, sales preferred
• Experience with electronic medical records
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Experience with insurance verification portals
• 2-3 years outbound call center experience (scheduling experience preferred) and /or customer service experience. Demonstrates positive customer service behaviors

#LI-Remote

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With five nationwide offices, two global delivery centers, and employees in 42 states, Ask Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.