Head Of Global Proposal Operations

At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.

Talkdesk is currently looking to recruit an energetic, organized, passionate, team-oriented and results driven Head of Global Proposal Operations with well-developed written and communication skills, to become part of our global team. This experienced person understands how to take complex material and explain technical concepts clearly, concisely and logically. The ability to demonstrate a persuasive writing style that will generate interest in Talkdesk solutions is a critical asset. This person will manage a team of three Proposal Managers and has accountability to Sales, Solution Engineering, Professional Services, and Company Executives and to assist in delivering quality, professional, impactful proposals.

At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $497.5 million in funding and more than 2,000 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

Responsibilities

• Deliver competitive, high-quality proposals to Talkdesk prospects and customers
• Partner with Talkdesk teams and leadership to look for areas for continuous process improvement on how the RFP team operates and interacts with others
• Lead and participate in the RFP Process which includes: go/no go meetings, kick-off meetings, analysis of requirements and strategy development, risk assessment/mitigation, and the creation of high quality proposals showcasing Talkdesk’s value proposition
• Manage and lead a team of Proposal Managers globally.
• Ensure approvals procedures and processes are followed
• Ensure that the proposal submissions follow all explicit requests for proposal instructions
• Assist with managing and maintaining the RFP repository tool (RFPIO)
• Interact with Talkdesk sales and technical teams to create and ensure accuracy in business and technical responses

Requirements

• Proficiency in all Microsoft Office and publishing tools
• Detail oriented with strong problem-solving skills
• Fluent in English
• Superb writing and communication skills
• 5 years of management experience
• Manage time effectively and work on multiple projects in parallel
• Excellent team player with ability to motivate cross-functional teams
• APMP Certification
• Bachelor’s degree in Business, Marketing, Communications or related field plus 5-10 years of experience in a similar position

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.