Head Of Global Moderation Services

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. In this role, you will have the opportunity to support our continued growth and expansion.
Roles & Responsibilities:
- Manage a global function consisting of in-house and outsourced teams.
- Design the global moderation strategy and operational structure to achieve operational excellence.
- Work on the annual and quarterly headcount planning and work with HR and Finance to get the required headcounts approved.
- Work on product and process improvements via proactive and reactive analysis and deep-dive search.
- Lead the global SOP design and training to enable front-line operations to deliver high quality results.
- Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations and provide post-mortem analysis.
- Conduct further analysis and craft moderation policies on sellers, products and contents in global markets.
- Identify the knowledge gaps of global operations based on operational KPIs and sample cases, drive solutions for the team.
- Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
- Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
- Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
- Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
Qualifications
- Bachelor's degree or equivalent practical experience.
- 5 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background.
-At least 3 years of managing a global team.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Experience in program management and ability to manage large, complex programs and drive change.
- Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Ability to work well as part of a team and process all business requests in a simultaneous way.
- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
- Experience in eCommerce or marketplace platforms is a plus.
- Proficiency in English is a must.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Job Information:
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $182000 - $372400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.