Head Of Digital Platform And Innovation

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About The Job

As the Head of Platform Evolution and Innovation at Chanel, you will drive the ideation, planning, and prioritization of new features and enhancements for Chanel.com and related digital platforms. Collaborating with divisions and stakeholders, you will strategize and innovate omnichannel services while aligning the build roadmap with digital marketing operations. Your primary focus will be optimizing web conversions, delivering a superior user experience, and aligning the platform with business and division objectives. As a leader, you will foster growth, encourage innovation, facilitate cross-functional collaboration, and manage a dedicated team responsible for product ownership and project management. By staying up to date with digital trends and keeping stakeholders informed, you will play a pivotal role in advancing the digital experience and achieving business goals.

Key Responsibilities include:

Business

• Understand the impact of the client behavior from each new feature and site update and how one affects others
• Play an influential role in the planning and experience of the run of all new features, including merchandising and client communication
• Act as digital lead for platform related topics and act as project lead for key initiatives
• Oversee all US platform 3rd party vendor relationships, evolutions, and budgeting
• Oversee the planning and project management for all platform related projects in partnership with US Tech and Global Digital Services for build
• Protect US digital roadmap while working with Global Digital Services and ensuring alignment with US Tech
• Strategize and innovate omnichannel services, expansion and evolutions (i.e. features, functionalities and private access events)
• Collaborate with the divisions and other corporate functions, provide cross-divisional solutions, and ensure strategy alignment across client journeys
• Ideation, planning and prioritization of all new features, services, and enhancements for Chanel.com in alignment with divisions to help meet the business, departmental, and overall regional goals
• Ensure Chanel.com is best in class for image and experience and is competitive with the day-to-day client journeys and checkout
• Remain focused on existing features to maintain quality, evolve, and enhance as new developments arise
• Adjust and re-prioritize as new, unplanned opportunities and requests arise
• Communicate with other markets and global teams for pre-alignment
• Optimize web conversions through smart roadmapping practices and checkout optimizations
• Stay abreast of digital trends focusing on business drivers and experience enhancing features bringing new ideas on how to test for Chanel

Leadership

• Foster strong relationships with multiple parties beyond project related agendas to drive continuous dialog around digital innovation
• Create and drive operational ways of working with local and global teams
• Manage a team focusing on product ownership and project management
• Build strong partnerships with key stakeholders within digital team, divisions, and Global Digital Services
• Focus on being a facilitator, finding creative solutions and being pragmatic (MVP mindset)
• Partner with Digital Insights and divisions to create and execute programs that meet the business needs
• Foster a team environment of innovation, trust, and collaboration
• Sit as sponsor of UX Research Team
• Act as point of contact for Global Digital Services and US Tech for platform alignment and strategy
• Have a deep understanding of each division’s vision, strategies, and priorities
• Responsible for continuously updating stakeholders to ensure everyone is informed

The anticipated base salary range for this position is $198,000 through $250,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

Chanel Community

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

Fondation Chanel

• For more information, please navigate to the Fondation Chanel website here
• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   

Sustainability

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits And Perks

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• 401K, pension and other incentives
• Flexibility (flexible time and hybrid work options)
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking