Svp, Affluent Digital Experience Journey Leader

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

This leader will report to the Executive Head of the Affluent Consumer Digital Experience. They will be responsible for developing our digital experience vision and the associated roadmap to acquire, retain and service affluent consumers.
Additionally, they will regularly interact with executives and stakeholders across the company to discuss opportunities, strategic vision, roadmaps, risks, and more. This highly visible role will lead other Digital Product Leaders and teams responsible for defining, prioritizing, and developing best-in-class digital experiences that fulfill customer needs and deliver against core business objectives.
Essential Functions

• Manages all aspects of the product's digital life cycle, customer/user needs, personas, prioritization, and product goals.
• Manage a cross functional team of product managers, designers, technologists and more who own end-to-end agile product delivery including ideation, concept development, defining product requirements, technology development, verification and rollout of features and experiences
• 10+ years of experience in a technology execution or leadership role
• Establish, monitor, and maintain cross-departmental communication about how product work is prioritized and managed, as well as how key metrics are performing
• Develop and maintain key metrics around the affluent segment, user experience, adoption, availability, and development
• Leverages data, analytics, research, design and business understanding to ensure platform products manage risk while providing solutions and giving our customers great experiences.
• Constantly improve customer satisfaction, usability, reliability and operational efficiency by continually monitoring performance data and KPIs
• Collaborate with stakeholders and business partners to define digital capabilities and experience and aligns with other mass affluent, emerging wealth segment strategies
• Develop digital product experience strategy based on a vision of developing intuitive, smart and frictionless experiences for assigned wealth segment products.
• Partner with capability managers, delivery managers, architects, designers, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution for assigned segments.

Qualifications

• Well-developed verbal, communication, and presentation skills
• Strong analytical, decision-making, and problem-solving skills
• 10+ years of digital product management experience
• Proven ability to address and persuade multiple stakeholders, including senior executives
• Bachelor's degree, or equivalent work experience
• 2+ years of experience in brokerage, wealth management preferred
• 5+ years of leadership experience preferred
• Strong interpersonal skills to work effectively across teams and influence decision makers
• Demonstrated ability as a strategic thinker and business partner

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Adoption assistance
• Healthcare (medical, dental, vision)
• Short-term and long-term disability
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Pregnancy disability and parental leave
• Basic term and optional term life insurance
• Up to 11 paid holiday opportunities
• 401(k) and employer-funded retirement plan

EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $183,005.00 - $215,300.00 - $236,830.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.