Guest Service Representative Front Desk Agent

JOB SUMMARY

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Secure payment, verifying and adjusting billing as needed
• Accept and record wake-up calls, delivering to the right department
• Keep contingency lists in case of emergency and communicate any necessary messages
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Provide guests with room and hotel information, directions, amenities and local interests

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Opportunities to serve and give back to the community
• Discounts on hotel rooms, gift shop items, food and beverage
• Encouraging leadership
• Recognition programs
• Team-spirited coworkers
• Support to live a life of wellbeing and happiness

What we’re looking for

• A warm, people-oriented demeanor
• A gift for paying attention to the smallest details
• A team-first attitude

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

“Job description subject to property modifications & job duties”

The pay range for this position is $29.49 to $39.32 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.