Guest Service Representative Jobs

• Greet the guests on arrival to make them feel welcome.
• Answering phone calls and sending email communication.
• Maintaining the cleanliness and orderliness of the common areas
• Acting as an information source on various matters.
o Providing introductory information to new customers
o Ensuring that customers are satisfied with products or services
o Following up with members or customers to check that they’re still satisfied
with any purchases or experiences
o Letting customers or members know about cancellations or additional
programs or services
o Determining the quickest, most effective ways to answer a members or
customer’s questions
o Escalating queries and concerns
o Working with a team of GSRs and other departments to find appropriate
solutio