Front Desk Agent $19 - $20

DescriptionThe Hyatt Herald Square is seeking a dynamic Front Desk Agent to be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Specifically, you would be responsible for performing the following tasks to the highest standards:- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction- Receive, input, retrieve and relay messages to guestsPrior Hotel experience desired. Hyatt Brand experience preferred.Qualifications BehaviorsDetail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest MotivationsGrowth Opportunities - Inspired to perform well by the chance to take on more responsibility Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Experiencecustomer. service experience preferred (preferred) Previous experience preferred (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.