Guest Service Agent Jobs

Opportunity: Guest Service Agent (Part-time)

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Compensation: $19/hr

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Establish method of payment and verify credit.
• Ensure overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Transmit and receive messages, using telephones or PMS system.
• Make and confirm reservations.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Register and assign guests to hotel rooms.
• Respond to guest requests in a timely manner.
• Immediately greet guest and offer to assist with their needs.
• Perform other duties as requested by management.
• Compute bills, collect payments, and make change for guests.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.

Experience

• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.
• Previous customer service experience or equivalent training required.

Benefits and Perks

• Paid Time Off
• Travel Discounts
• Employee Assistance and Wellness Program
• 401k Company Match
• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Free Basic Life Insurance
• Referral Bonus Program
• Commuter Transit and Commuter Parking Benefits
• Educational/Professional Development

Work Environment and Context

• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.