Guest Assistant, Film Desk

The Museum of Modern Art is currently accepting applications for a Guest Assistant to create a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. In this role, you will work as needed at the film desk and in the main lobby.

Additional Responsibilities Include

• Helps maintain inventory of printed information and marketing materials, and ensures signage is properly placed.
• Resolves general complaints from guests and members on site.
• Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes.
• Drafts routine correspondence in response to incoming mail and email from members and visitors.
• Performs any other duties reasonably related to the functions described above.
• Processes credit cards and coupons, rings up cash, and issues change.
• Validates admission at points of entry to galleries.
• Proactively and warmly welcomes guests, responds to questions, and offers guidance.
• Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns.
• Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces.
• Generates proactive sales efforts throughout the Museum.
• Updates membership database and assists with member events and RSVPs as needed.

Requirements

• Proficiency with computers/Windows.
• Previous museum experience and foreign language skills strongly preferred.
• Bachelor’s degree or equivalent.
• Must be available to work weekends and holiday periods.
• Exceptional customer service skills, customer service experience, and passion for the visual arts.

Reports to: Visitor Engagement Lobby Managers as applicable.

Salary: The salary for this position is $20.54 per hour.

Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.