Guest Service Agent (Temporary) - Conrad New York Midtown

Our recently renovated luxury hotel in New York, Conrad New York Midtown, is seeking a
Guest Service Agent
to join our Front Office Team!

Located in midtown Manhattan, this urban luxury hotel has over 500 rooms, 6,000 square feet in banquet space, and 2 food and beverage outlets. This includes the renovated 3-meal restaurant and in-room dining.

Classification:
Temporary (full-time hours)

Shift:
Various - must be available to weekdays, overnights, weekends, and holidays.

Want to learn more?
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What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Receive, input, retrieve and relay messages to guests
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Integrity - We do the right thing, all the time.
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Teamwork - We're team players in everything we do.
• Now - We operate with a sense of urgency and discipline
• Leadership - We're leaders in our industry and in our communities.
• Ownership - We're the owners of our actions and decisions.

In addition, we look for the demonstration of the following key attributes:

• Productivity
• Adaptability
• Quality
• Customer Focus
• Dependability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage -for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Pay Range:
The hourly rate is $28.73 - $38.31 per hour and is based on applicable and specialized experience and location.