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Hotel Guest Service Agent Jobs

Guest Service Agent - St. Augustine
By Stayable Suites At St Augustine, FL, United States
Disciplined – executes the responsibilities of the position consistently and with fidelity
Notify the manager or equivalent immediately of any guest, employee, or payment concerns
Notify Property Manager of any safety concerns or any violations of policy
Team-oriented – understands that we can achieve our objectives by collaborating with a team of A-players
Coachable – has an open and thirsty mind to constantly grow through feedback from teammates, guests, and other stakeholders
Self-starter – possesses a fundamental understanding of what is required for a smooth and successful operation and takes initiative without direction
Hotel Guest Service Agent
By CUSA, LLC At Jeff, MO, United States
Good time management and organizational skills.
Coordinating with housekeeping and staff management.
1+ years of customer service experience.
Patience and good listening skills.
Greeting guests upon arrival and making them feel welcomed.
Providing front desk services to guests.
Guest Service Agent Jobs
By Flik Hospitality Group At , New York, 10007 $24 an hour
Associates at Flik Hospitality are offered many fantastic benefits.
Holiday Time Off (varies by site/state)
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Flik maintains a drug-free workplace.
Guest Service Agent Jobs
By The Fifth Avenue Hotel At , New York, 10001 $29 - $30 an hour
Guest Loyalty and Recognition: Recognize and acknowledge repeat guests and VIP’s. Offer personalized surprise and delight moments when possible and appropriate.
Previous experience in a luxury hotel front desk or guest services role is preferred
Exceptional customer service and communication skills
Strong attention to detail and organizational abilities.
Room Assignments: Coordinate room assignments based on guest preferences, availability, and special requests.
Any other duties as assigned.
Guest Service Agent- Full Time
By Hyatt House At Cypress, CA, United States

Organization- Hyatt House Cypress/Anaheim Summary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The ...

Guest Service Agent Jobs
By Drury Hotels At , West Des Moines, 50266 $15.97 an hour
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Ensure exceptional, positive experiences for our diverse team members and guests.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Cec, Direct Guest Service Agent
By Royal Caribbean Group At ,
Capacity to think independently and research as well as demonstrate sound judgment, effective reasoning, proven problem-solving abilities and effective decision-making skills.
High School graduate, GED, or relevant hotel/hospitality experience preferred.
Proficiency in English. Fluency in a secondary language would be an added advantage.
Works harmoniously and professionally with peers, travel partners and leaders across departments, both shipboard and shore side.
Communicates effectively with all external and internal customers through both verbal and written interactions.
Displays proficiency in Microsoft Windows, Microsoft Office applications.
Guest Service Agent Jobs
By Drury Hotels At , Frisco, 75034 $16 an hour
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
Ensure exceptional, positive experiences for our diverse team members and guests.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Airport Guest Service Agent - Sacramento
By Hawaiian Airlines, Inc. At , Sacramento, 95837 $15.50 an hour
This position is part-time with a minimum of 20 hours per week scheduled. Flight benefits are offered.
Possess a high school diploma or equivalent education
Customer service experience in the hospitality industry
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
A 60-minute virtual panel interview
A 30-minute in-person final interview
Guest Service Agent Jobs
By Sonesta At , White Plains, 10601 $20.79 - $23.10 an hour
$20.79 - $23.10 - pay rate outlined follows contract requirements
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Company Paid Short Term and Long Term Disability Insurance
Guest Service Agent - Hilton Norfolk The Main
By Professional Hospitality Resources, Inc. and Ocean Beach Club LLC At , Norfolk, 23510
High School Education or equivalent experience
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist
Offer to make reservations for them at restaurants in the area.
1-2 years experience in a Hotel or other customer relations position.
Handle guest registration and room assignments, accommodating special requests whenever possible. Ability to stand for extended periods of time
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Guest Service Agent Jobs
By Fairmont Orchid, Hawaii At , Kamuela, 96743
An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties assigned by the Management of the Hotel
Your experience and skills include:
Preferred provider medical/drug/vision benefits starting at $16.98 for employees*
Alert Security or Duty Manager of suspicious looking person(s) / articles
Hotel Guest Service Representative
By Acenda Integrated Health At Glassboro, NJ, United States
Medical, dental, and vision offered after qualification period
Competitive performance bonuses – potential for up to $650 monthly
Employee discounts at Marriott Hotels worldwide
Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
Vacation time accrued based on hours worked
Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Guest Service Agent - Full Time (Lake Tahoe)
By Caesars Entertainment At , Stateline, 89449, Nv
Greets guests in a warm and friendly manner using specialized skills and personalized service.
Previous guest/customer service experience preferred.
Processes payments following established procedures.
Informs guests of shows, facilities, services and room amenities available at Harrah’s/Harveys.
High School Diploma or equivalent preferred
Literate and fluent in English
Full Time Hotel Guest Service Representative
By Artisan Field, Inc. At Jacksonville, FL, United States
Performs check in and check out of guests.
Answers hotel phone and forwards calls appropriately.
Serves as information agent for hotel guests and handles problems and requests as they arise.
Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
Boutique Hotel Guest Service Representative
By Days Inn Inner Harbor At Baltimore, MD, United States
Perform other duties as requested by management
Greet guest and offer to assist with their needs
Previous customer service experience required
Knowledge of PMS systems preferred.
Register and assign guests to hotel rooms
Establish method of payment and verify credit
Guest Service Agent Jobs
By Hilton Garden Inn New York/Tribeca At , New York, 10013, Ny $19 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Commonwealth Hotels At Portland, ME, United States
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Knowledge of the local area to make recommendations for a variety of services
Guest Service Agent, Front Desk Clerk, or Front Desk Agent
Guest Service Agent - 100% Remote
By DELAWARE NORTH COMPANIES (WEMBLEY) LIMITED At United States
Minimum of one (1) year experience in a customer service oriented position.
Requires prior experience handling high phone call volume.
Exceptional communication skills both written and verbal.
Experience in hospitality industry in a similar position.
Experience with Reservations systems or programs, Springer Miller System (SMS) preferred.
Proficiency in reading, writing, and speaking the English language.
Guest Service Agent Jobs
By Commonwealth Hotels At Atlanta, GA, United States
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Knowledge of the local area to make recommendations for a variety of services
ON-DEMAND PAY (NO FEES!) Access your pay as you've earned it! No cost to you!

Are you looking for a job that will let you use your customer service skills to make a difference? Join our team as a Hotel Guest Service Agent and help us provide exceptional service to our guests!

Overview:

Hotel Guest Service Agents are responsible for providing excellent customer service to guests of a hotel. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. They must be knowledgeable about the hotel’s services and amenities, and be able to answer any questions that guests may have.

Detailed Job Description:

Hotel Guest Service Agents are responsible for greeting guests upon arrival, checking them in and out, and providing them with information about the hotel and its services. They must be able to handle any complaints or requests that guests may have, and be able to provide them with the best possible solutions. They must also be able to handle any payments that guests may need to make, and be able to provide them with accurate information about the hotel’s rates and policies.

What is Hotel Guest Service Agent Job Skills Required?

• Excellent customer service skills
• Ability to multitask
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Ability to handle payments
• Ability to handle complaints and requests
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work independently

What is Hotel Guest Service Agent Job Knowledge?

• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities
• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Experience?

• Previous experience in customer service
• Previous experience in a hotel setting

What is Hotel Guest Service Agent Job Responsibilities?

• Greet guests upon arrival and check them in and out
• Provide guests with information about the hotel and its services
• Handle any payments that guests may need to make
• Handle any complaints or requests that guests may have
• Provide accurate information about the hotel’s rates and policies
• Ensure that guests have a pleasant and comfortable stay