Guest Service Agent Jobs

JOB SUMMARY

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

• Secure payment, verifying and adjusting billing as needed
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Keep contingency lists in case of emergency and communicate any necessary messages
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Provide guests with room and hotel information, directions, amenities and local interests
• Communicate any emergency, lost item or theft to proper security staff and/or authorities

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Recognition programs
• Team-spirited coworkers
• Encouraging leadership
• Discounts on hotel rooms, gift shop items, food and beverage
• Opportunities to serve and give back to the community
• Support to live a life of wellbeing and happiness

What we’re looking for

• A team-first attitude
• A warm, people-oriented demeanor
• A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.