Guest Service Representative Jobs

Join our team! Now hiring Guest Service Representative - Fairfield by Marriott - Springfield, MO

Fairfield by Marriott, Springfield is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.

• Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative and customer-service rockstars to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔ Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔ Hotel/Restaurant Travel Perks & Discounts!

Ready to start your journey with us? View the full job description attached and click Apply to get started with your application.

Essential Responsibilities:

• Registers and assigns rooms to guests.
• Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.
• Takes the initiative to greet guests in a friendly and warm manner.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions.
• Communicates effectively with other front office and hotel departments.
• Accounts for all cash and makes deposits in accordance with company policies.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Keep records of room availability and guests’ accounts.
• May make, confirm, and cancel reservations for guests.
• Computes bill. Collects payment and makes change for guests.
• Transmits and receives messages using telephone, fax, and switchboard.
• Understands and enforces the hotel company credit policies.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Performs other duties and responsibilities as required or requested.
• May make restaurant, transportation, or entertainment reservations for guests.

Skills & Abilities:

• The ability to spot and resolve problems efficiently.
• The ability to deliver results.
• Experience with relevant brand-specific PMS.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.
• Strong leadership, management, organizational and communication skills.
• Excellent verbal and written communication skills.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion.
• Standing for long periods of time.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.