Guest Service Representative Jobs

Guest Service Representative Holden Arboretum Part-time | Seasonal Opportunity: The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the gatehouse and contributing to a positive team atmosphere at the Holden Arboretum. We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong. Position Details:

• Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds
• A part-time, seasonal, non-exempt position
• Stand and/or sit for extended periods of time
• Support Holden Forests & Gardens' mission, values, vision, and core commitment to the visitor experience and community engagement
• Answer guest telephone calls & emails and assist guests with in-person inquiries
• Drive Holden Forests & Gardens' golf carts on the property as needed
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Ability to understand basic instructions
• Valid driver's license and an acceptable driving record Physical Requirements:
• Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register with Altru, the organization's constituent management and point-of-sale system
• Ability to work on either structure for extended periods of time including 202 stairs and platforms elevated 65-feet to 120-feet above ground Apply: Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment. Qualified applicants should submit résumé, cover letter and 3 professional references. Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.
• Perform other duties as assigned Qualifications and Skills:
• Hand and arm dexterity
• Ability to take initiative and problem-solve
• Perform shifts at the Canopy Walk & Emergent Tower managing and monitoring guest flow as needed per season
• Effective vision and hearing
• Retail and cash handling experience, preferred
• Manage customer concerns, communicates effectively verbally, through email and via radio
• Training is provided
• Approximately 24-32 hours per week
• Kneel, bend, stoop, grab, and reach
• Perform tasks in all weather conditions; temperatures may range from 0-100 F
• Must enjoy working with the general public, families and children
• Ability to work within a team and be self-motivating when working individually
• Ensure safety practices are being followed
• Must have a flexible schedule and be able to work weekends, some evenings and some holidays
• Effective and appropriate verbal and written communication
• Demonstrate a passion for people and nature
• Experience with customer service, preferred
• Ability to work outdoors in a variety of weather conditions
• Provide prompt follow-up and relay information as needed to supervisor
• Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
• Ensure proper admission policies are being followed
• Must have a flexible schedule to work either day on the weekend, two weekdays, occasional evenings, and occasional holidays
• The Holden Arboretum is closed most Mondays
• Pay: $13.39 per hour The Perks: Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More! Key Responsibilities: Key responsibilities of the Guest Services Representative include, but are not limited to:
• Support on-site meetings and programs and assist with room set-up
• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
• Walk and work on wet, uneven, slippery terrain