Guest Receptionist* Jobs

Primary Duties and Responsibilities: includes but not limited to:

• Greets guests in a warm and sincere manner and provides outstanding guest service
• Completes daily room blocking (i.e. deposits and accessible rooms)
• Registers hotel guests and assigns and issues room keys
• Ensures proper payment is received on all reservations
• Responsible for the completion of the over the credit report
• Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
• Addresses all Guest concerns in a timely manner
• Ensures completion of the daily count sheet
• Answers hotel phones, guaranteeing phones are answered within three rings
• Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
• Assists guests in making dinner and spa reservations, along with transportation needs
• Runs back-up reports and updated document consistently every two hours

Secondary Duties and Responsibilities:

• Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
• Stocks supplies in the back office and at the Front Desk
• Enrolls guests in the Mohegan Sun Momentum Program
• Pre-registers guests and issues pagers, as needed