Guest Service Agent/Front Desk

We are seeking an engaging individual with a strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.

Who we are:

We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on customer service, makes our hotel an outstanding place to work.

The Hampton Inn & Suites Portland Pearl District is part of the Raymond Management Company portfolio of award-winning hotels across the U.S.

What you will be doing:

• Continuously promoting, communicating, and embodying the RMC culture.
• Promoting the company’s 100% Satisfaction Guarantee.
• Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied.
• Providing information to guests about the local area, hotel services and amenities.
• Handling guest check-in and check-out in an accurate and efficient manner.

Front desk Qualifications:

• Previous customer service experience is required (1+ years)
• Previous hotel experience is preferred not required
• Passion for the hospitality industry

What We Offer:

· Competitive Wages

· Paid Vacation and Sick time

· Affordable Health, Dental and Vision

· 401(k) Retirement Plan with Company Contribution

· Teammate Referral Program

· Hotel Discount Program

· Check-ins at 30, 60, and 90 Days

· Career Growth Opportunities

· Safe and Healthy Work Environment

Experience the difference of working with Raymond Management Company!

Check us out. Talk to our Teammates. Join our team.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Health insurance
• Vision insurance
• Referral program
• 401(k)
• Employee discount
• Dental insurance
• Flexible spending account
• Paid time off

Schedule:

• Weekend availability
• Night shift
• 8 hour shift
• Holidays
• Day shift

COVID-19 considerations:
To keep our team as safe as possible, we have installed clear plastic barriers, and provide masks, gloves, and hand sanitizer.

Application Question(s):

• Are you able to work weekends?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person