Guest Service Representative Jobs

- Guest Service Representative

About the hotel: The Comfort Suites Brunswick hotel is centrally located in Medina County between Cleveland and Akron, giving access to the best of all three locations.

Your Responsibilities

Your responsibility is to make each guest feel welcomed when they enter the hotel. You will oversee the check-in and check-out experience is timely and a simple process for every guest. Listening for and responding to guest complaints. Light cleaning of the front desk and lobby area. Assisting in other departments as needed.

Essential Qualifications

We are looking for someone who is:

• Able to use math skills pertaining to money
• Friendly and customer service orientated
• Self-motivated
• Has excellent communication skills
• A problem solver
• Has a positive attitude
• Brings an energetic attitude to the work environment
• A team player who works well with others
• Setting up and tearing meeting space/ cleaning
• Interested in team growth, hospitality, and a serving environment
• Have a willingness to participate in service/hospitality training and education

About Nivea Hospitality

Nivea Hospitality is a management partner to hotels and resorts, committed to delivering excellence in guest services, employee development, and hotel operations.

Like many hospitality management companies, our goal is to inspire enjoyable and refreshing guest experiences that lead to top performing properties for our clients. However, at Nivea Hospitality we believe the only sure way to provide this kind of service is by investing in the lives of the team members who serve our guests. That is why we are relentless at training and developing our team members and providing opportunities for them to grow within the company.

Employee Benefits

Choice Hotel Discounts

Team Building Activities

Tickets at Work

Pay Frequency: Weekly

Brunswick, OH 44212

Job Posted by ApplicantPro