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Spa Guest Service Manager
Company | Disney |
Address | , Kapolei, 96707, Hi |
Employment type | |
Salary | |
Expires | 2023-06-26 |
Posted at | 11 months ago |
Spa Guest Service Manager
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Job Summary:
You have a passion for leading a team of talented Cast Members who share your desire to provide magical experiences for our Guests. As a Spa Guest Service Manager, you will lead and oversee the daily operation of Laniwai Spa and Painted Sky, and all related spa and fitness activities at Aulani, A Disney Resort & Spa. As a leader, you will partner with the caring and passionate cast of Laniwai and Painted Sky and develop your team to reach their greatest potential.
This position reports to the Spa Manager
Responsibilities:
You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa/fitness services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following.
- Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
- Regularly attending/participating in leadership development training and ongoing spa training to remain up to date on current practices
- Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members
- Handling guest and Cast Member questions and concerns professionally and courteously
- Occasionally maintaining schedules to include performing edits and commission/tip payout for Spa Cast Members
- Overseeing all guest and Cast Member experiences in the spa
- Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions
Requirements and Qualifications
- Proactive in anticipating guest and Cast Member needs
- Advanced computer application skills
- Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
- Ability to confidently utilize service recovery methods
- Ability to lead a diverse team utilizing various motivational, developmental, mentorship and coaching tactics
- Ability to be flexible with work schedule, to work AM and PM shifts, weekends, and holidays per business needs
- Excellent communication/public speaking and listening skills to speak in front of large groups and lead meeting
- Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
- A minimum of 1 to 2 years of proven leadership experience in a spa/hotel environment
Desired Qualifications
- 1+ years of leadership experience in a spa/hotel environment
- Current or previous experience in Hawaiʿi
- Knowledge about the resort and surrounding area
Required Education
High school degree or equivalent
Desired Education
Bachelor’s degree
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
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