Global Wealth Design Ops Lead, Svp - Hybrid

Job Id: 23651374

Brief Description Of The Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

Overview Of The Role

Citi’s PBWM Technology (PBWMT) organization serves the PBWM global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

The Digital Design Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Propose and identify ground-breaking solutions that can be executed once approved by stakeholders
• Proactively understand and incorporate customer learnings to know when to enhance or sunset existing products
• Evaluate new product concepts for viability and present them to senior stakeholders for approval
• Be able to listen well, effectively negotiate, and diplomatically manage conflicting points of view, as well as influence others in an organization to ensure alignment and progress
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Be able to work with and manage outside vendors and agencies, and own stewardship of their work and deliverables
• Drive and support product vision from concept to production
• Develops and communicates department vision that supports the broader organizational vision
• Plans and advocates for department resources
• Recognizes trends for larger-scale development needs within and across teams and builds plans to develop skills
• Use creative process and design thinking to improve products
• Provide cross-organizational and cross-disciplinary solutions across the company
• Train stakeholders on new products and interfaces, including new features and customer experience.
• Launch, manage and optimize digital feature enhancements across all channels, and closely monitor, measure, and report on feature performance
• Provide thought leadership through hard-hitting, high quality data analysis and research
• Facilitates understanding of broader organizational tenets and strategic goals for department
• Convert ideas into basic wireframes to provide direction to UX and UI Designers
• Audits department goals to ensure alignment with broader organizational goals; is accountable for department performance against goals
• Sets high performance standards for department
• Demonstrates ability to attract senior talent
• Shares talent development best practices across organization
• Support business stakeholders to create or improve marketing campaign strategies and their effectiveness
• Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets

Qualifications:

• 10+ years of work experience, including program management and software development experience
• Experience leading infrastructure programs
• Experience in running high traffic, distributed, cloud based services
• Experience in affecting large culture change
• Skilled at working with third party service providers
• Excellent written and oral communication skills
• Strong analytical and quantitative skills; Data driven and results-oriented

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Salary Range:

$185,640.00 - $278,460.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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