Experience Design Lead Jobs

Job Overview
We are looking for experienced and visionary designers.
This role will be responsible for end-to-end design and execution of our user journey’s, across responsive web and native mobile experiences. This role will create experience concepts and stories, supporting a multi-year strategy to improve the user experience for our end users and transform their respective journey’s - to help lead the evolution of our end user experiences and supporting our mission of delivering lifetime income for all, with investments that build a better world.
TIAA’s Design Office’s mission is to build a design-led culture, while strengthening our design capabilities to create an end-to-end experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with TIAA.
Job Summary
The UX Lead I leads the process of designing and developing user engagement experiences for a variety of applications. As a master in user experience, this job develops and documents functional requirements and translates into detail design documents. This job develops and implements user experience operational plans and establishes research and develop design parameters, performance characteristics, and technical specifications of all products and components.
Key Responsibilities And Duties

• Coaches, reviews and delegates work to lower level professionals.
• Translates user needs and business requirements into features and functionality for digital experiences.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Investigates and interprets how users feel about a system, looking at things items like ease of use, perception of the value of the system, utility and efficiency in performing tasks.
• Maintains proficiency in design tools and possesses highly specialized knowledge of a specific technology.
• Leads complex system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.
• Designs complex user needs and business requirements into features and functionality for web/mobile experiences.

Additional Responsibilities And Duties

• Support design team to elevate design awareness and implementation of modern design methods and best practices to help the team to deliver the highest quality experiences.
• Support Digital & Customer Experience Transformation team to implement end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the team.
• Lead and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organizations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users. You will collaborate with and support the team, around our experience strategy goals.
• Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
• Collaborate closely with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences and set the bar for quality for your journey team, leading the design and execution of the end user experience design to drive scale and growth by maximizing the end users engagement and loyalty across all digital channels.
• Lead craft design and delivery on end-to-end journey’s, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Preferred Experience & Qualifications

• 10+ years of UX design and / or design management experience
• Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
• Eager to be innovative and possess a strong ‘test and learn’ mentality
• Strong and demonstrated background in: Figma, Sketch, InVision, and Miro

Note: Candidates may be asked to provide work content to be considered in the selection process.
Base Pay Range: $113,600/yr. - $189,300/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________
Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits And Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
Applicant And Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team
If you are a U.S.
Phone: (800) 842-2755
Email: [email protected]
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
For Applicants of Greenwood residing in Brazil (English), click here.
For Applicants of Greenwood residing in Brazil (Portuguese), click here.
For Applicants of Westchester residing in Brazil (English), click here.
For Applicants of Westchester residing in Brazil (Portuguese), click here.