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Head Of Global Customer Support Jobs

Head Of Application Support And Operations - State Street Global Advisors, Vp
By State Street Global Advisors At Boston, MA, United States
Strong communication skills, at both senior management level and team/project level. Effective collaboration with global Business organization and IT functions.
Minimum Bachelor Degree with 12+ years software engineering and global support experience, 7+ years global team management
Risk Excellence mindset, proactive risk identification and risk management.
Deep understanding of SDLC, DevOps, CI/CD, Software monitoring, production support, incident management and infrastructure platforms configuration.
Strategic thinking and strong leadership with extensive experience in IT operations and production support and DevOps
Experience in IT operations in cloud environment
Vp, Global Customer Support
By OneTrust At San Francisco, CA, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Vp, Global Customer Support
By OneTrust At Dallas, TX, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Vp, Global Customer Support
By OneTrust At New York, NY, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Vp, Global Customer Support
By OneTrust At Atlanta, GA, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Head Of Support Jobs
By OpenPhone At United States
You have 7+ years of experience building and managing high-performing technical support teams in a multi-channel environment, including managing managers.
You have experience in live channel support, including chat-based and phone support.
Ideally, you have previous B2B SaaS experience, too.
Hire, develop, and grow a team of best-in-class talent around the world who share core values and common goals
Team up with outsourcing partners where appropriate while maintaining our high bar for excellence
You’re an exceptional communicator and are proficient in working with distributed teams.
Head Of Customer (Technical) Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Head Of Customer Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Global Head, Customer Experience & Design
By Western Union At Denver, CO, United States
Have 10+ years of management experience in leading globally dispersed teams.
Can champion the best leadership practices leading to effective change management, a culture of innovation, and high employee engagement.
Partner with product and engineering leadership, designers, product managers, and marketing leaders to plan, drive, and deliver user and business value.
Partner with marketing and Go-to-Market Teams to ensure consistent brand experience across all customer interactions.
15+ years’ experience in product strategy, design and / or execution.
Experience in leading digital products from either the financial services, payment, or fintech industries.
Director Of Global Customer Support
By Actionstep At Denver, CO, United States
Experience growing team members through career: leaders, management tracks & individual contributors globally
Excellent customer management instincts and abilities
Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience
Increase of NPS (Net Promoter Score) for managed customers
3-8 years of experience managing customer facing success teams
Experience managing global success teams, time zones and channels
Head Of Customer Support
By Awning.com At San Francisco Bay Area, United States
Management experience in customer support
Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Monitor and manage the budget for customer support, optimizing resources and ensuring cost-effective solutions.
Bachelor's degree or equivalent experience.
Excellent communication and interpersonal skills, with the ability to build effective relationships with vendors, team members, and stakeholders.
Solid organizational and problem-solving abilities, with a keen eye for detail.
Global Head Of Customer Support
By Bottomline Technologies At Portsmouth, NH, United States
Demonstrated mindset and tactics for talent development (coaching & performance development/management)
Monitor customer business reviews to understand customer utilization of products, key metrics and opportunities to manage the health of Bottomline's customers
Implement, manage and improve the set of processes and tools to deliver on KPIs of the customer support function
Comprehensive knowledge of support processes and tools to develop/drive the strategy for Bottomline (eg ITIL)
10+ years global support leadership experience
Exceptional communications skills with all levels
Global Customer Support Manager
By Lifesize At United States
Develop infrastructure to ensure the team’s scale cost-effectively and efficiently, including workforce management, process improvements, tools, automation, and systems integrations
Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes
Manage, motivate, and develop a global team of 10-15 Customer Support Engineers.
Experience managing support services or a call center in a complex SaaS environment
Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences
Lifesize is a cloud communications company offering contact center and video meeting solutions for today’s businesses.
Vp - Global Customer Support
By Veeva Systems At Columbus, OH, United States
Experience leading a global team, including China
Experience communicating with customers at the C-level
Executive-level verbal and written communication skills
BS/MS in MIS, Computer Science, or MBA, or equivalent experience
Past hands-on experience as a Support Engineer
Lead the global Customer Support team
Vp - Global Customer Support
By Veeva Systems At United States
Experience leading a global team, including China
Experience communicating with customers at the C-level
Executive-level verbal and written communication skills
BS/MS in MIS, Computer Science, or MBA, or equivalent experience
Past hands-on experience as a Support Engineer
Lead the global Customer Support team
Global Sr. Customer Support Specialist (Us)
By Rippling At , Remote $24.40 - $32.30 an hour
Time management skills and ability to prioritize
Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
Experience working in payroll or benefits
Organizational skills and experience improving processes
Flexibility with changing job duties and responsibilities
Review and resolve issues by utilizing plan documents and general insurance knowledge

Are you a customer service leader looking to make a global impact? We are looking for a Head of Global Customer Support to join our team and lead our customer service operations across the world. You will be responsible for developing and implementing strategies to ensure our customers receive the highest level of service. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview:

The Head of Global Customer Support is responsible for leading the customer support team to ensure customer satisfaction and loyalty. This role is responsible for developing and implementing customer service strategies, managing customer service operations, and providing customer service training and support.

Detailed Job Description:

The Head of Global Customer Support is responsible for leading the customer support team to ensure customer satisfaction and loyalty. This role is responsible for developing and implementing customer service strategies, managing customer service operations, and providing customer service training and support. The Head of Global Customer Support will be responsible for developing and maintaining customer service policies and procedures, monitoring customer service performance, and providing feedback and guidance to customer service representatives. The Head of Global Customer Support will also be responsible for developing and maintaining customer service metrics and reporting, and ensuring customer service standards are met.

What is Head Of Global Customer Support Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and reporting

What is Head Of Global Customer Support Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of customer service management experience
• Proven track record of successful customer service initiatives
• Experience with customer service software and tools

What is Head Of Global Customer Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and reporting

What is Head Of Global Customer Support Job Experience?

• 5+ years of customer service experience
• 3+ years of customer service management experience
• Proven track record of successful customer service initiatives
• Experience with customer service software and tools

What is Head Of Global Customer Support Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service operations
• Provide customer service training and support
• Develop and maintain customer service policies and procedures
• Monitor customer service performance
• Provide feedback and guidance to customer service representatives
• Develop and maintain customer service metrics and reporting
• Ensure customer service standards are met