Customer Support Specialist - Payroll

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

• De-escalate and resolve issues by leveraging platform and industry expertise
• Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling to administer payroll processing, taxation & filing, banking & payment inquiries, and group health & welfare plans
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.
• Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Review and resolve issues by utilizing plan documents and general insurance knowledge
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities

• Ability to work shift between 9AM-5:30PM PST
• Time management skills and ability to prioritize
• Bachelor's degree or equivalent work experience
• Written and verbal communication skills
• Plus: Experience working in payroll or benefits
• Flexibility with changing job duties and responsibilities
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• 3+ years of work experience in a customer/client-facing role

• Tier 3: $19.50 - $25.80/hour
• Tier 2: $20.70 - $27.30/hour