Customer Support Specialist Jobs

Job Title

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Customer Support Specialists are the frontline voice to our students and clients. They provide a variety of service and support, including answering inbound calls, email and chat based communications, placing orders, and explaining and promoting our courses, products and services. Customer Support Specialists build relationships with our students and clients by providing the highest level of service. They are trained on core product lines, systems, and websites with flexibility to adapt to changes in products and services offered and expand their workload to support additional product lines.

Key Job Responsibilities

Minimum Qualifications:

You must also satisfactorily pass the required training for your position in order to maintain continued employment.

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package including 401K company match and two pension programs
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-NMB
#LI-Remote

This position is a Salary Grade A

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Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found .

Diversity & Inclusion Statement :

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our .