General Manager Jobs

Bourke Street Bakery is hiring for an exciting new opportunity - Group General Manager – for an immediate start.
This is a varied, challenging role for an experienced hospitality professional who loves food and people and wants to be in a leadership role as part of a growing business in NYC.
You are responsible for managing the smooth daily operations of all five retail stores (NoMad, Chelsea, UWS, Grand Central Terminal & Jersey City) as well as overseeing wholesale, head office, marketing & sales, human resources, brand integrity and building a culture of warmth and excellence. This role is heavily operational and leadership focused.
THE ROLE – 5 main pillars:
1. RETAIL OPERATIONS:

• Retail store merchandizing and physical spaces – ensuring product displayed properly while maintaining excellent hygiene and safety standards.
• Develop front-of-house operational strategy to retain and build customer loyalty
• Oversee equipment maintenance and cleaning schedules
• Work closely with our roaster (Counter Culture) to ensure all baristas are making coffee to a consistent standard of excellence
• Implement and refine operational policies and practical strategies to drive productivity, profitability and customer satisfaction.
• Ensure excellence in coffee through barista training & maximizing opportunities through our existing coffee program
• Education and training with existing and new products – instilling an appreciation of artisan food & making sure staff know and understand sourdough and other Bourke Street Bakery specialties.
• Implement a system of proper staff education across stores, train new employees to enhance job performance and retention and oversee continual development and implementation of onboarding and building culture

2. MANAGING THE MANAGERS:

• Empower individual store managers and keep them accountable to their responsibilities. Build a team culture, resolving problems and diffusing conflicts or issues
• Empower direct reports and their teams to give Bourke Street customers the warmest possible welcome. Friendliness, professionalism and product knowledge are fundamental to our business
• Display high levels of communication, leadership and collaboration to develop talent, instill great employee morale and give confidence to your team
• Ensure hygiene and food safety rules are adhered to maintain an A rating in all stores
• Approachable and solution-based attitude that invites approachability and the ability to diffuse conflict
• Oversee a team of 5 shop managers & their day-to-day performance by implementing systems and training them to be effective leaders and role models and scaffolding individual managers when necessary

3. DRIVING SALES:

• Maintain inventory software, and use basic data analytics to drive sales and meet targets
• Increase in-store and online profitability and work with marketing to identify and capitalize on seasonal periods, food trends and market demands

4. SUPPORT BACK OF HOUSE:

• Immediately build and maintain excellent working relationship with the production manager (kitchen lead) to ensure BOH and FOH work seamlessly together
• Support production manager with staff recruitment and terminations as required
• Work closely with production manager to ensure daily delivery of consistent premium quality baked product

5. OFFICE MANAGEMENT:

• Oversee a smooth logistics operation between kitchen production and delivery drivers
• Ensure brand integrity through social media channels and newsletters is maintained
• Oversee a small office team to ensure all daily orders, tasks and shop requests are met
• Oversee team management of food ordering platforms
• Provide strong leadership, supervision, effective communication, attention to detail, organization, and problem-solving
• Sourcing and organization of vendors to simplify ordering across all retail stores
• Oversee team to ensure management of inventory and waste, shift scheduling, customer service and client relationships
• Responsible for all staff recruitment and terminations

IN ESSENCE:

• Your success will come from empowered managers who can think on their feet and solve issues independently
• This role has 9 direct reports: 5 store managers, production manager, HR & catering manager, office supervisor, marketing/comms manager
• You will be detail-oriented, focused and able to implement change
• You will be largely autonomous and ultimately responsible for the operating health of the business
• It does not include: payroll processing, invoice payment or strategic planning
• You will have a high degree of emotional intelligence as well as the ability to read and respond to sales figures and financials

WE OFFER:

• 100-120k annually based on experience plus profit share
• An exceptional and FLEXIBLE working environment and team dedicated to excellence
• Career development with a GROWING company
• Staff perks including meals, coffee, bakery goods, staff discounts, coffee training
• 401K
• 10 days paid leave

TO APPLY:

• Availability & start date
• CV with relevant experience
• References on request

REQUIRED:

• This role is for an immediate start. Visas / sponsorship will be considered only if available to start within 1 month.

ABOUT BOURKE STREET BAKERY:
Australia’s most beloved artisanal bakery-café, Bourke Street Bakery is a celebration of everyday pleasures: delicious coffee and handmade baked goods including sourdough breads, sausage rolls, meat pies, cookies, cakes and more. Considered an iconic and must-visit destination for locals and visitors alike, mentioned in every Australian good food guide list, now with four bakeries in Manhattan (NoMad, Chelsea, Upper West, Grand Central Terminal) and one in Jersey City. Recently named one of Eater NY’s 15 top essential NYC bakeries & featured in the New York Times. Family owned and run by the man who began it all, Paul Allam, at the helm in the kitchen.
CHECK US OUT:
Eater NY: https://ny.eater.com/2019/5/2/18525926/bourke-street-bakery-nyc-nomad-photos/
New York Times: https://www.nytimes.com/2020/10/16/dining/sausage-roll-recipes-australia.html
Website: https://www.bourkestreetbakery.com/
Instagram: https://www.instagram.com/bourkestreetbakerynyc/ More detail about Bourke Street Bakery part of Bourke Street Bakeries