General Manager- Rooftop Jobs

The General Manager for RT60 is responsible for overseeing and directing the seamless running of the restaurant and rooftop, by providing a highly efficient and effective service, and supporting the delivery of outstanding customer service. Assisting in the development and formulation of policies, procedures, and practices to support the operational needs of the restaurant.

Setting the tone, the General Manager will drive success in both impeccable service and exceptional quality food served. An advocate, change leader, and champion for inspiring excellence the General manager must also harmonize the team around Hard Rock’s mission, values, and quality standards ensuring maximum potential of the entire team is achieved.

The General Manager will bring both his years of experience in operating specialty restaurants of the highest caliber but also who is genuinely excited to join the RT60 team. They will truly embrace the cultures of exceptional dining etiquette while underscoring the need for personalized service throughout the operation. While fostering a work environment of mutual respect and providing an extensive training and development program for all employees, the General Manager will undoubtedly lead by example and create the foundation for the restaurants unrivaled success.

In addition, as a key entertainment outlet and service-driven concept, RT60 will establish a foundation of genuine food & beverage ingredients, deep respect for flavor, and an ambiance that celebrates the love of life and culture synonymous with New York’s best rooftop restaurants. The General Manager must always be passionate about the cuisine, lifestyle, and means with which the team will achieve a strict balance of culinary excellence and service expectations.

• Participate in and ensure Sound Checks are being conducted in department.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Maintain presence in property during peak business periods.
• Resolve guest complaints and implement changes to prevent future issues.
• Maintain effective relationships with guests.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Develop and implement strategies to retain staff.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Attract and select the best talent available from inside or outside the organization.
• Prepare and execute business plans to ensure the maximization of department performance.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Present a professional image to employees, guests, clients, owners, and investors.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain confidentiality of guest, employee, and company information.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Experience, Education, And Certifications

• Demonstrates strong wine product knowledge and is able to simply communicate rain both staff and guest alike.
• 5+ years’ experience in hospitality management, including 2 years in restaurant management. Luxury hotel experience preferred.
• Must have a working knowledge of mixology and the current trends across the region and globally.
• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.

Skills

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Develops a learning culture and to ensures that all team members feel valued and rewarded.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ensures all new employees attend induction.
• Builds and maintains an efficient team of employees, driving the team towards the objectives of the business.
• Recruits and selects employees to the agreed staffing levels.
• Fluency in English additional languages preferred.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Produces employee schedules and ensures staffing levels match the needs of the business.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.

PHYSICAL DEMANDS

• Ability to operate potentially hazardous equipment.
• Ability to obtain impressions through the eyes.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to make repeating movements of the arms, hands, and wrists.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to turn or twist body parts in a circular motion.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.

Hard Rock complies with the City’s Workplace Vaccination requirements.