Front Office Assistant Jobs

JOB PURPOSE:
Under general supervision of the Practice Manager or Front Office Supervisor, performs a variety of non-clinical duties in support of a physicians’ practice following established methods and procedures involving some independent judgment and latitude in carrying out tasks.

KEY RESPONSIBILITIES:
Compliance: Complies with all HIPAA policies specifically relating to patient confidentiality and release of information; maintains strict confidentiality on all patient information and practice matters; remains current on HIPAA, OSHA, Infection Control, patient safety, and other mandatory regulations, standards, and organizational policies and procedures.
Reception: Greets patients, visitors, and vendors in a prompt, courteous, and helpful manner; screens visitors, and responds to routine requests for directions, paperwork completion assistance, and other similar requests; announces emergencies according to specified procedures; pages staff and makes general announcements as requested; assists patients having ambulatory difficulties and may assist clinical staff under the direction of licensed staff as needed.
Front Office Duties: Checks in patients by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures; facilitates the scheduling, canceling, and rescheduling of patient appointments and communicates changes to staff as needed; coordinates with back office staff to ensure for the timely and efficient flow of patients to the providers; reviews and edits patient bills generated by providers through the electronic medical record and/or enters charges and payments from fee tickets; coordinates referrals and/or hospital admission arrangements as directed; demonstrates basic knowledge of managed care plans, CPT, and ICD-9 coding.
Cash Management: Checks out patients at the time of service and collects appropriate payment, including any past due balances owed, in accordance with patient’s medical plan coverage and provides receipt for services; maintains balances and reconciles a cash drawer and records daily receipts at the end of each day; prepares balances and bank deposits in accordance with established close-out procedure.
Telephone Management: Answers, screens, and directs office telephone calls in accordance with office procedures and provides general office information to callers; immediately advises physician and/or other licensed staff of patients requiring emergency assistance; refers calls regarding prescription drug medications, treatments, etc., to appropriate clinical staff; records telephone messages in accordance with office policy; may place return calls as requested.
Clerical Support: Maintains records appropriate to area and function; maintains physician on-call schedule, updating as necessary, notifying answering service of changes; assists other sections with miscellaneous paperwork; files charts, coordinates lab work, physician’s report, etc.; may type correspondence and provide secretarial and/or clerical support for special projects as assigned; sorts and delivers mail, medical records, and other correspondence.
Safety: Follows all practice protocols and established standards that promote a safe and productive work environment; supports practice’s procedures and policies for proper cleaning and routine maintenance; maintains work area and lobby in neat and orderly manner; promptly reports equipment malfunctions to the practice manager or designee.
Communications: Communicates in a professional manner; demonstrates effective and appropriate oral and written communication skills with patients, staff, and healthcare providers.
Professional Development: Attends required meetings, in-services and participates in committees as required; participates in office meetings and Piedmont Heart Institute educational programs as required and needed for continued growth and development; begins to assumes greater responsibility for own professional growth by participating in continuing education activities and/or professional organizations.
Leadership: Demonstrates an understanding of leadership principals through interactions with staff and healthcare providers; complies with standards of care policies and procedures and may participate in their development; may assist with the orientation of new and temporary staff.
Materials Management: Maintains office supplies and materials; requests supplies as needed; may order and maintain a supplies and equipment inventory for assigned area or office and issue supplies and equipment as required.
KNOWLEDGE, SKILLS, ABILITIES
Skill and ability to communicate effectively both verbally and in writing.
Skill and ability to handle multiple priorities and deadlines.
Ability to work as a member of a team.
Skill and ability in Microsoft Office applications.

Requirements

MINIMUM EDUCATION REQUIRED: High school graduate or G.E.D. equivalent.
MINIMUM EXPERIENCE REQUIRED: One (1) year related experience, preferably a medical office setting. Associate’s degree can substituted in lieu of experience requirement.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.
ADDITIONAL QUALIFICATIONS: Previous exposure to electronic patient management systems

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