Director Of Front Office

Our Company

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Role Summary

Join our team as the Director of Front Office and become one of the authors of our story. As part of the Auberge family, you will be responsible for for serving the needs of the business, our guests, and our team members by managing the Guest Services and Housekeeping, as well as overseeing all guest experiences in that department, and managing all staff and leaders in these departments while adhering to Auberge Service standards.

Key Responsibilities

• Act as a business partner to the finance team and an operational partner to the engineering team.
• Ensuring good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Assist Hotel Manager with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA, Unifocus, EES and financial reports
• Coach colleagues to ensure proper handling of guest complaints from start to finish
• Oversee day-to-day hotel operations within the Front Desk, Bellman/Valet, Night Auditors, Housekeeping, and Experience Manager.
• Create an operating environment that assures consistent guest satisfaction by completing audits of rooms, common areas, guest journey, design and operating standards.
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts
• Work directly with our sales, marketing, reservations and revenue management teams to deploy tactical strategies to maximize world class performance in these areas
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedure.
• Participate in the development of short and long-term financial and operational plans for the hotel which support the overall objectives of the Company

Required Qualifications

• Experience completing administrative tasks, to include, reporting, budgeting, project management, etc
• Familiar with the operations and priorities of all other hotel operating departments.
• Experience in maintaining state and federal health and safety regulations
• Bachelor’s Degree in Hospitality or equivalent experience
• ???????Five years’ operating experience in a hotel rooms department.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

Preferred Qualifications

• ???????Confidence and ability to perform under pressure
• Great communication skills

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Operations/Operaciones

This is a ft-year round/ tiempo completo- todo el año position