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Front Office Specialist Jobs
Company | Concentra |
Address | Newport News, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-06-09 |
Posted at | 11 months ago |
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
- Checks patients in appropriate patient management system in accordance with client company protocols.
- Performs receptionist duties to achieve or exceed established service standards
- Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
- Complete understanding and ability to perform in all aspects of front office operations
- Attends center staff meetings and participates in ongoing training as a Medical Front Office Assistant
- Assists Center Administrator in managing daily front desk administrative functions.
- Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols.
- Files paperwork, medical records and correspondence according to defined company procedure.
- Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
- Patient Service Representatives greets patients and visitors, communicates wait times and directs them accordingly.
- Obtains authorization as needed to process patients for services needed.
- Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
- Assists in maintaining a neat, clean and orderly appearance throughout the facility
- Explains all required forms to patients and ensures proper completion of all paperwork.
- Follows HIPAA guidelines and safety rules
- Maintains inventory of office supplies and printed forms.
- Demonstrated Intermediate knowledge of PCs, word processing, and data entry
- Demonstrated excellent customer service and communication skills
- One year of experience in customer service environment preferred
- High school graduate or equivalent
- Fast paced, deadline-oriented office environment
- Life Insurance/Disability
- Medical/Vision/Prescription/Dental Plans
- Colleague Referral Bonus Program
- Paid Time Off
- 401(k) with Employer Match
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