Front Office & Eligibility Coordinator

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Jenkins Health Center in Richmond, CA. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The Front Office & Eligibility Coordinator is responsible for ensuring efficient and friendly front office operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.

This is a full time, benefit eligible position, working 40 hours/week. Must be bilingual English/Spanish.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation $20 - $24/hour. We offer excellent benefits including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Maintains inventory of front desk supplies and forms
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Manages patient flow from front to back office
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Generates correspondence as requested
• Maintains appearance of waiting areas and reception desk
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Performs computer data entry, document and card scanning and validation

Job Requirements

• One year experience in the medical field
• Proficient in standard office software (Microsoft)
• Bilingual English/Spanish
• Excellent customer service and ability to maintain confidentiality
• High school diploma or GED

Job Preferences

• Experience in working in a community health center
• Bachelor’s degree in health science or a related field
• Experience with insurance eligibility
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)